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Billing Supervisor

The Billing Supervisor will support the day-to-day operations of the billing and collections team.
    • Resolving customer’s billing issues
    • Training staff
    • Manage Escalations
    • Maintain the billing system by entering and updating customer accounts
    • Manage that all customer issues are addressed.
    • Serves customers by evaluating customer disputes regarding charges; providing explanations.
    • Prepares billing reports by collecting, analyzing, and summarizing data and trends.
    • Review open accounts for collection efforts.
    • Review and monitor assigned accounts and all applicable collection reports.
    • Provide timely follow-up on payment arrangements.
    • Create professional mail correspondence to customers
    • Set up customer meetings to discuss their accounts and assist with resolving any issues.
    • Monitor team schedule
    • Evaluate team performance and tasks; including action plans for improvement
    • Create and update procedure documents as needed

At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1000 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
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CEO of IDT
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Samuel Jonas
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IDT connects communities with friends and family around the world. Our teams provide essential technology to communities that need safe and reliable services at a great value.

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DATE POSTED
August 4, 2023

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