Billing/Scheduling Associate II (Remote) - Neurology - job 1 of 3

Scheduled Hours

40

Position Summary

Serves as a liaison to patients scheduled for virtual visits to ensure the patient has everything in place to have a successful visit with their provider, reviews technology requirements, and best practices for a successful virtual visit.

Job Description

Primary Duties & Responsibilities

• Monitor future schedules for patients booked for virtual visits. Responsible for ensuring the patient has all necessary requirements completed prior to the date of the appointment. Act as a liaison for the patient and family to guide them through the MyChart sign up process for patient and proxy accounts.
• Take incoming calls from patients calling into the Virtual Visit main line. Make outgoing calls to patients who have scheduled virtual visits to complete reminders, evaluate their readiness for the virtual visit, help troubleshoot technology issues, and provide further assistance to ensure a successful visit. Assist with other patient reminder calls as needed.
• Provide patient scheduling services to include making appointments, collecting demographics and insurance registration.
• File electronic referral records into patient charts. Obtain additional records from the referring provider and/or patient if necessary.
• Serve as a point person on the date of the appointment for patients, clinic staff, and providers having difficulties with accessing a virtual visit. Inform patients if providers are running late for their virtual visit
• Assist with Department initiatives to convert visits from in person to virtual during high risk time periods.
• Work to boost the overall number of Neurology patients with active MyChart accounts.
• Perform miscellaneous duties as assigned

Preferred Qualifications

• EPIC EMR and Scheduling background.
• Demonstrated interpersonal skills and working knowledge of insurance and financial options.
• Effective customer service skills.
• Prioritization and organizational skills.
• Demonstrated ability with Microsoft office including Excel and Word.

Required Qualifications

High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.

Grade

G06-H

Salary Range

$17.14 - $25.70 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.