Customer Service Representative

Are you a natural “people person”?

Do you enjoy interacting with others and leaving them better off than when you found them?

Would you like to be part of a company whose cutting-edge health products make a real positive difference in people’s lives?

Then WE WANT YOU!

We're a fun, fast-paced, and fast-growing natural health company. We're looking for a smart, enthusiastic, patient, and empathetic customer service superstar who LOVES making people feel better while delivering a world-class customer service experience.

Are you willing to be the new customer service superstar on our team as we continue to expand our products internationally?

Here's what we are looking for in a candidate:

Tasks and Responsibilities:

• Dedication and ability to manage multiple tasks in a pressured environment
• Deal directly with customers by phone, email, chat or ticketing system
• Respond within one hour to customer inquiries
• Provide pricing, stock and delivery information
• Follow up on customer satisfaction

1-3 Month Objectives:

Month 1: Onboarding and Training

• Dive into our product knowledge to become an expert on our cutting-edge health offerings.
• Familiarize yourself with our customer service tools, including Zoho, to streamline interactions.
• Shadow and learn from experienced team members to understand our customer-centric approach.

Month 2: Mastering the Basics

• Handle customer inquiries promptly and professionally via various channels
• Respond to customer queries within one hour, showcasing our commitment to exceptional service.
• Provide accurate and timely information regarding pricing, stock availability, and delivery.

Month 3: Elevating Customer Satisfaction

• Proactively follow up with customers to assess satisfaction, address concerns, and demonstrate resourcefulness in resolving any outstanding issues.
• Demonstrate compassion and empathy in every interaction, ensuring a thorough understanding of customer needs and employing effective problem-solving.
• Collaborate with the team to identify opportunities for improving the overall customer experience.

Key Competencies:

• Perfect English is a must
• Communication skills - verbal and written
• Multilingual skills will catch our attention
• Customer service experience is a must
• Compassionate with a high level of empathy
• Interpersonal skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Zoho experience is an asset.

We take the customer experience very seriously. As Sam Walton said, "There is only one boss: the customer, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

If this sounds like something that is a good fit for the work you LOVE to do, then please tell us why we should hire you, why you’re a great fit for us and how you will make a difference with the level of service we offer our customers.

At this time, we are actively looking for applicants outside of the USA, who must be willing and able to work American time zone hours (CST/ EST) — the majority of our clients are in the USA and Canada — and speak and write in fluent English.  Being able to work the occasional weekend is a must.

We only hire the best talent, and we have a rigorous hiring and selection process. If you feel you have what it takes, and if this position interests you, then we’d love to hear from you!

YES, we guarantee you'll have a lot of fun working for us while enjoying all the excitement of working from home with a fast-growing business.

Still interested?...

Here is what we offer: 

• Compensation $10-12 USD per hour (depending on experience)
• Vacation, Sick, Maternity and Bereavement Leave
• BIOptimizers Health Boosting Formulas (Value at $2,400/year)
• Free Books and Courses (Thousands a year)
• Free personalized Nootropics (Value at $3,600/year)
• EFT Sessions
• Career strengths-based coaching
• A tight-knit team of outgoing professionals.

What to Expect during the selection process:

• Application: your application will be reviewed, and you’ll hear back from us no matter what (no ghosting!). Given the volume of applications, detailed feedback may not be possible.
• Google Meet Interview: a 30-minute video call with our Talent Acquisition Specialists to get to know you a bit better and make sure you are aligned with the company's core values.
• Predictive Index Assessment: All candidates need to complete a behavioral and cognitive assessment through Predictive Index.  This tool is an integral part of our hiring process and crucial to limiting bias.  You can find out more about Predictive Index here.
• 30-minute Phone Meeting with a member of the CS team: To "Get to know each other" to gauge if the chemistry is right to be successful together. We do not solely hire for skill, as a new skill is easy to train. We are looking for the right team member to build on our success.
• Panel Interview: a 60-minute video call with Elisa (Customer Service Team Manager) and a member of our hiring team to discuss your background, BIOptimizers, and answer your questions about the team and growth trajectory.
• Reference Check: At this point, we will ask for some references, whom we’ll email as part of our due diligence.
• Offer: Ideally, this is the part where we make the offer, you accept, and we all celebrate!

Additional Application Information

Tech Requirements:

• Computer - at least i5 or equivalent with 4GB RAM
• Internet Speed - At least 20 MBPS Download speed.

This role is 100% remote, so reliable internet is a must. The company is US-based; however, it is distributed remotely across the globe.

 Your application must include:

1. Your Resume
2. Please ensure that your application includes the completed assessment from Google form provided below.