What is the role about?

As a Product Manager focused on Customer Account & Identity Management, you will own a critical segment of the Bitvavo customer journey. You will lead cross-functional collaboration across Engineering, Design, QA, and Marketing to define and deliver impactful features on both web and mobile platforms. Your mission is to create seamless, secure, and scalable account experiences that empower users to manage their identities with confidence.

This role is pivotal in ensuring customers can easily set up and access their accounts, configure authentication mechanisms such as MFA and Passkeys, recover their accounts securely, and trust how their sensitive data is handled within our internal systems. By enhancing these experiences, you will directly support Bitvavo’s mission to make digital assets accessible and trusted for everyone.

How will you make an impact?

• Define and deliver a product strategy aligned with Bitvavo’s broader company goals
• Evaluate 3rd party solutions and make buy vs. build recommendations
• Apply data-driven decision making to prioritise features and shape product direction
• Manage the product roadmap and ensure timely, high-quality delivery of features
• Collaborate closely with your Engineering team & other teams that need to adopt your solutions to support end-to-end product development
• Communicate effectively with internal stakeholders to maintain alignment and momentum
• Adapt quickly to market shifts by iterating through A/B tests and evolving product metrics

How will you be successful?

• At least 5 years of relevant product management experience, preferably gained in a tech or fintech organization
• The ability to create clarity in ambiguous scenarios and maintain focus on customer outcomes
• Able to proactively define direction,take full ownership of product areas, and make decisions
• Skilled at understanding technical concepts and collaborating closely with engineers
• Capable of influencing across teams & seniority levels by aligning stakeholders around shared goals
• Comfortable balancing diverse perspectives to support inclusive decision-making
• Driven to use data to validate assumptions, convince audiences, guide priorities, and measure outcomes
• Experienced in building and launching impactful products with measurable results

Bonus points

• A strong plus if you are already exploring digital assets and keeping up with emerging blockchain trends
• A strong plus if you have experience with consumer finance products such as stock trading or banking