Vice President, Human Experience (HX)

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Bixal seeks an experienced and forward-thinking Vice President of Human Experience (HX) to nurture a design-thinking culture. The VP of HX will be responsible for building networks of people, organizations, technologies, and ideas to ensure Bixal is constantly evolving and finding opportunities to make a difference, grow and lead.

As the Vice President of Human Experience at Bixal, you will be a strategic leader responsible for managing customer experience (CX), experience design and experience research functions across the organization. You will play a critical role in shaping the digital experiences we deliver to our government clients, ensuring they are intuitive, engaging, and user-friendly. By leading a team of talented professionals, you will drive innovation and excellence in CX and human centered design, contributing to the success of our projects and the satisfaction of our clients.

The VP of Human Experience will show sensitivity and establish respect, credibility and trust in government and non-government settings. The ideal candidate has the ability to think strategically and creatively to identify problems and implement solutions.

• · Develop and implement customer experience strategies that align with client objectives and industry best practices.
• · Lead the design of end-to-end customer journeys, ensuring a seamless and intuitive experience across all touchpoints.

• · Oversee the creation of wireframes, prototypes, and visual designs that meet user needs and business goals.
• · Drive innovation in UX/UI design, staying abreast of emerging trends and technologies to enhance digital experiences.

• · Provide visionary leadership to the CX and UX/UI teams, fostering a culture of collaboration, creativity, and excellence.
• · Mentor and develop team members, helping them grow their skills and advance their careers within the organization.

• · Serve as a trusted advisor to clients, understanding their needs and objectives to deliver tailored solutions.
• · Build and maintain strong client relationships, ensuring high levels of satisfaction and repeat business.

• · Establish quality assurance processes and standards to ensure the delivery of high-quality CX and UX/UI solutions.
• · Monitor project performance and outcomes, identifying opportunities for continuous improvement and optimization.

• Bachelor's degree in a relevant field (e.g., Design, Human-Computer Interaction, Business). Master’s degree preferred.     
• Proven experience in leading CX and UX/UI functions in a government contracting environment.
• Deep expertise in human-centered design principles, methodologies, and best practices.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders.

Perks & Benefits:

Competitive base salary

Flex hours

Work from home flexibility

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability

Company provided life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

New business referral bonus

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.