Application Support Engineer 应用支持工程师, China (Remote)

As an Application Support Engineer at Bjak, you'll be responsible for promptly addressing production issues to minimize downtime and assisting our finance, marketing, and HR teams with application-related queries. You'll also perform data extractions for reporting purposes, develop automation solutions to streamline internal processes, troubleshoot bugs for performance enhancements, and work with teams to optimize workflows.

To succeed as an Application Support Engineer at Bjak, you should have a strong proficiency in Node.js and experience in application support, troubleshooting, and production issue resolution. Additionally, familiarity with supporting cross-functional teams, data extraction skills, and a solid analytical mindset are essential to excel in this role.

Absolutely! Bjak is committed to promoting career growth for our Application Support Engineers. We provide strong learning and development plans tailored to your professional journey, ensuring that you have the resources and support to advance your skills and career trajectory.

Yes, the Application Support Engineer position at Bjak is a fully remote role. You have the flexibility of working from anywhere, allowing for a great work-life balance while collaborating with a dynamic global team.

Having knowledge of Test-Driven Development (TDD) and Behavior-Driven Development (BDD) is a great plus, along with experience in using Postman for API testing. Familiarity with NodeJS test automation frameworks like mocha, chai, or selenium, and web templating languages such as Pug or Slim will also make your application stand out.

When responding to this question, highlight your specific experience with Node.js projects. Discuss the types of applications you have supported or developed, any challenges faced in using Node.js, and how you solved them. Mention how your skills in Node.js have contributed to better application performance and user satisfaction.

To answer this question, explain your approach to managing support requests, such as using a ticketing system, assessing the urgency of each request, and communicating effectively with team members. Highlight any tools or methods you use for organization and how you ensure timely resolutions without compromising service quality.

Discuss your systematic approach to troubleshooting, including gathering information, understanding the problem context, replicating issues, and utilizing debugging tools. Provide examples of past challenges you’ve faced and how your strategies led to successful resolutions.

Share a specific project where you developed an automation solution. Discuss the problem it addressed, the tools or technologies used, and the impact it had on team efficiency or application performance. Highlight any metrics that demonstrate its success.

Explain your methods for fostering good communication, such as regular status updates, structured meetings, and using collaborative tools. Emphasize your ability to translate technical details into clear language for non-technical teams and how this builds strong working relationships.

A good way to answer this is by discussing challenges like fast-paced environment changes, dynamic problem-solving needs, or adapting to new technologies. Express your readiness to face these challenges collaboratively with the team to find effective solutions.

Share your strategies for maintaining productivity during stressful periods, such as for prioritization, maintaining focus, and seeking support when necessary. Discuss any organizational techniques, such as the Pomodoro technique, which help keep you motivated and on task.

Explain the importance of documentation in application support and provide insight into how you ensure it is consistent, accessible, and useful. Mention any tools you use and how you integrate feedback to continuously improve documentation processes.

In your response, outline your specific experiences with data extraction, the tools or programming languages you utilized, and how the extracted data was used for reporting or decision-making. Highlight how you ensure data accuracy and integrity.

When answering this question, tie your fields of interest, professional experience, and passion for making financial services accessible to your career goals. Emphasize your alignment with Bjak’s mission and how you can contribute to their dynamic team.