Remote Call Center Representative (Monday-Friday, 10:30am-7:00pm)

Job Description Job ID:1216247Employment Status:Full-TimeMore Information:BJC Medical Group is a dynamic, multidisciplinary group with locations across the St.Louis metropolitan and outlying areas.The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.OverviewRole PurposeResponsible for answering high volume inbound calls from patients and other customer communications for primary care and specialty providers within the BJC Medical Group.This role utilizes an electronic health record and communication methods to ensure accurate and complete information is shared, contributing to the coordination of outpatient care.ResponsibilitiesEffectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.Maintains accountability for accurate data entry in the electronic health record; maintains patient privacy and security as outlined by HIPAA.Schedules patient visits; works multiple points of the service area; verifies insurance, checks insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics, to include the ability to recognize commercial and government plans.Works closely with clinical team to address patient symptom-based calls; facilitates medication refills, researches complex issues in the patient chart; consults with and educates customers to achieve beneficial outcomes for their healthcare needs.Minimum RequirementsDegreeHigh School Diploma or GEDExperience2-5 yearsPreferred Requirements and Additional Job InformationSupervisor ExperienceNo ExperienceBenefits StatementNote:not all benefits apply to all openings- Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan /403(b) Plan- 401(k) plan- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts- On-Site Fitness Center (depending on location)- Paid Time Off Program for vacation, holiday and sick time Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center Legal StatementThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position.It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Equal Opportunity EmployerSalary:$11.43 - $18.11.Estimated Salary: $20 to $28 per hour based on qualifications.