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Job details

Global Head of CRM

Blacklane is seeking a Global Head of CRM to enhance their retention metrics and drive CRM strategy across over 50 markets worldwide.

Skills

  • Extensive experience in CRM strategies
  • Proven record in revenue and engagement growth
  • Experience in team leadership
  • Strong data analysis skills
  • Collaborative approach and global scope

Responsibilities

  • Plan and execute customer CRM communications
  • Lead a team of lifecycle and campaign managers
  • Establish dashboards and measurement frameworks
  • Implement audience feedback mechanisms
  • Set growth forecasts and achieve targets
  • Communicate team performance and advocate for changes
  • Collaborate with Marketing, Sales, and Operations teams
  • Manage technical partner relationships
  • Stay updated with CRM trends and implement innovations

Education

  • Bachelor's degree in Marketing or related field
  • Advanced degree preferred

Benefits

  • Continuous learning and development opportunities
  • Flexible working hours and home office days
  • Employee stock options plan
  • Fair remuneration based on local living costs
  • Focus on sustainability and equal opportunity
  • Paid volunteering leave
To read the complete job description, please click on the ‘Apply’ button
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CEO of Blacklane
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Jens Wohltorf
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Blacklane‘s mission is to empower travelers to schedule professional drivers with unprecedented convenience. We promise a consistently exceptional experience around the world.

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 4, 2024

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