Vice President, Institutional Client Service

About this role

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Client Experience Delivery Team Overview

Exceeding the service expectations of our most complex clients at all stages of the client lifecycle is equal in importance to strong investment performance. The Client Experience Delivery Team (CXD) is a pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm’s institutional clients including Financial Institutions.

The team’s role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock’s overall client servicing capabilities.

Key Responsibilities

• The candidate will be supporting Greater China institutional clients with a focus on Hong Kong and Macau.
• Be a key point of contact, facilitating your clients’ day to day service needs in relation to their portfolios and investments with us
• Act as the connector between clients and the broader organization to ensure delivery of service needs, partnering with relationship management, onboarding, Legal and Compliance, Reporting and Billing, third-party service providers, trade operations, portfolio management, and product specialists
• Deliver thoughtful client experience through every stage of onboarding.
• Establish trusting relationships with complex clients, to provide independent service support.
• Ensures relevant teams understand timely and accurate client requests (reporting, price files, data etc.)
• Provide operational support to the sales process, including input on RFPs, pitch participation, and operational content in new business due diligence.
• Participate in projects/initiatives (regulatory, platform and/or client) that impact the client.
• Mentor junior team members and contribute to the team’s overall development.

Key Requirements

• Minimum 5- 10 years in a client facing role preferably in a high quality, multi-product investment management firm, experience in Alternative investments is an advantage
• Strong communication skills including written, verbal and presentation skills, fluency in English, Cantonese preferred
• People management experience preferred with a team-oriented mindset
• Proven client management skills with a strong service philosophy
• Ability to understand complex investment portfolios and associated operating models
• Strong understanding of the key operational activities required to support large, sophisticated clients
• Problem solver who seeks to innovate and design solutions
• Attention to detail, strong comprehension skills, lateral thinking capabilities.
• Efficiently handles deadlines, self-motivated and able to work independently, while collaborating with the team.
• Ability to build and grow relationships with clients and internal partners.
• Naturally takes emotional ownership of client needs
• Operates effectively under pressure and working to tight deadlines
• Proficiency in independently prioritizing own work
• Appreciation the importance of managing risk
• Understanding of the regulatory landscape and how it affects our clients

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.