Job details
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Patient Support (Customer Service) Manager
Blink Health is seeking a Patient Support Manager to lead a team in providing outstanding customer service within the healthcare technology sector. The ideal candidate will ensure operational excellence and drive continuous improvement.
Skills
- Leadership in customer support
- Data analysis and decision making
- Process improvement
- Strong communication skills
- Bilingual in Spanish preferred
Responsibilities
- Manage a team of Patient/Customer Support Leads and Specialists
- Analyze performance data and optimize workflows
- Monitor queues, backlogs, and manage workflows
- Collaborate with stakeholders on departmental initiatives
- Drive operational improvements to enhance customer experience
Education
- Bachelor’s Degree in Communication, Business Administration, or equivalent field
Benefits
- Impactful work in healthcare
- Collaborative team environment
- Opportunities for professional growth
- Equal opportunity employer
To read the complete job description, please click on the ‘Apply’ button
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Blink Health
Blink Health is a digital health company dedicated to making prescription medications accessible and affordable to everybody.
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 14, 2024
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