Blink Health is seeking a Patient Support Manager to lead a team in providing outstanding customer service within the healthcare technology sector. The ideal candidate will ensure operational excellence and drive continuous improvement.
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Skills
Leadership in customer support
Data analysis and decision making
Process improvement
Strong communication skills
Bilingual in Spanish preferred
Responsibilities
Manage a team of Patient/Customer Support Leads and Specialists
Analyze performance data and optimize workflows
Monitor queues, backlogs, and manage workflows
Collaborate with stakeholders on departmental initiatives
Drive operational improvements to enhance customer experience
Education
Bachelor’s Degree in Communication, Business Administration, or equivalent field
Benefits
Impactful work in healthcare
Collaborative team environment
Opportunities for professional growth
Equal opportunity employer
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