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Patient Support (Customer Service) Manager

Blink Health is seeking a Patient Support Manager to lead a team in providing outstanding customer service within the healthcare technology sector. The ideal candidate will ensure operational excellence and drive continuous improvement.

Skills

  • Leadership in customer support
  • Data analysis and decision making
  • Process improvement
  • Strong communication skills
  • Bilingual in Spanish preferred

Responsibilities

  • Manage a team of Patient/Customer Support Leads and Specialists
  • Analyze performance data and optimize workflows
  • Monitor queues, backlogs, and manage workflows
  • Collaborate with stakeholders on departmental initiatives
  • Drive operational improvements to enhance customer experience

Education

  • Bachelor’s Degree in Communication, Business Administration, or equivalent field

Benefits

  • Impactful work in healthcare
  • Collaborative team environment
  • Opportunities for professional growth
  • Equal opportunity employer
To read the complete job description, please click on the ‘Apply’ button
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CEO of Blink Health
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Geoffrey Chaiken
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Blink Health is a digital health company dedicated to making prescription medications accessible and affordable to everybody.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 14, 2024

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