Senior Product Designer

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: 6 months (family leave coverage)

Location: Remote within the United States

• Summary: You will contribute to the product design team and uphold best practices in user experience design for our customers. You will build alignments around features and implement design thinking with a deep understanding of how to marry the needs of our business customers with digital experiences that deliver. The successful candidate will guide 1-3 user experience designers.  

• Responsibilities: 
• Guide a small team of designers to ensure high-quality output, including sharing a vision of the team and providing feedback and direction on their work.
• Own individual designs for key UX project flows. 
• Establish, evolve and evangelize design strategy across the company.  
• Communicate best practices for design and reasoning behind UX decisions to key stakeholders. 
• Provide constructive feedback on peer designs.   
• Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.  
• Build and maintain collaborative partnerships across product, research, and technology functions.  
• Champion and cultivate an inclusive culture with a respectful and collaborative work environment.
• Implement Product Development Lifecycle (PDLC) best practices along with the product management team’s specific approaches.
• Display strong consulting and collaboration skills Identify potential scope risks and mitigate and escalate as needed. 
• Create detailed use cases, supporting functional requirements, workflows, user stories, and acceptance criteria. 
• Leverage problem-solving skills to ensure project plans deliver on the purpose and maintain key project documentation. 
• Ability to work hand and hand with project and product managers to plan, create and execute projects with success. 
• Lead product demos to clients and key stakeholders. 
• Comprehensive understanding of Waterfall and Agile methodologies.
• Demonstrate organizational agility to adapt to changing demands. 
• Experience with creating user workflow diagrams and wireframes to attain agreements from stakeholders. 

• Qualifications: 
• 5+ years experience as a Product Designer or UX designer with demonstrated experience working with product management teams 
• 2+ years experience working with Figma 
• Knowledge of Waterfall and Agile working methodologies  
• Ability to communicate concisely across technology and business teams 
• Excellent communication skills  
• Comfortable presenting to stakeholders at various organizational levels 
• Comfortable navigating ambiguity in a complex enterprise environment with a solution-oriented attitude 
• Superb attention to detail and quality control Proficiency in current design and prototyping tools and ability to learn new ones as projects require 
• Demonstrated analytical, problem-solving, outstanding organization, and time management  

• Preferred: 
• Scrum experience or certification a bonus 
• Enterprise transactional UX experience - design complex transactional flows for end users (customers or internal customer support) 
• 2+ years experience working as a product manager or as a UX designer working closely with product managers and technical stakeholders to articulate front-end functional requirements 
• Strong UX/UI background with an ability to up-level design deliverables from other team members 
• Strong foundations in JIRA and Asana 

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.