Design Program Manager - Local

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are growing our Design Operations team at Cash App! The Cash App Design & Creative team works at the intersection of brand and product to shape and choreograph an exceptional customer experience. The Design Program Manager (DPM) role will be embedded in our Operating System organization and our Local workstream, which sits at the intersection of product design, creative, and engineering. You’ll work closely with cross-functional leaders to drive design and operational excellence around our new Local initiative which aims to bring together the Cash App and Square ecosystems to engage customers in their local communities.

You Will

• Partner closely with design, product and engineering leadership to establish and codify key processes, resource planning and strategy, that integrate the Square and Cash App design teams and keep them running efficiently and effectively
• Influence the project vision and direction based on planning or organizational variables
• Ensure the teams are on track, facilitate decision-making, resolve blockers and surface challenges
• Streamline communications to ensure information and knowledge is flowing freely
• Proactively assess and de-escalate risks, gleaning early signals for when a project or team is headed off track and quickly taking action before an issue arises
• Enable continuous improvement during the project, ensuring takeaways are captured, shared, and coordinated
• Coordinate project/program reviews, planning sessions, offsites and other team events
• Partner with Head of Design Operations to drive clarity and transparency for your program work; create effective tracking systems and processes that scale with the rest of the Design organization

• 8-10+ years experience in program or project management within a product design organization and/or creative agency 
• Extensive knowledge of the inner-workings of product, design and engineering teams, and can confidently think like, reason with, and proxy for a design leader as a DesignOps practitioner
• Experience leading large, complex, and cross-functional programs that sit at the intersection of product design, engineering and creative production
• Passion for owning and driving best practices for design teams and work that improves cross functional ways of working
• Comfort feed-backing to senior design and cross-functional leaders, and proven critical thinking, and leadership abilities
• The skills to gather and synthesize information, and can confidently communicate across teams and levels across the organization
• Flexibility and adaptability, and can use your judgment to apply the model and approach that best fit with the context of the program and the needs of the team

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $217,800 - USD $326,800
Zone B: USD $217,800 - USD $326,800
Zone C: USD $217,800 - USD $326,800
Zone D: USD $217,800 - USD $326,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.