Product Compliance Manager - Trust, Cash App - job 1 of 2

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

The Product Compliance team is a group of strategic compliance advisors to the Cash App Product Team, who support the business in achieving their goals in a compliant manner. The team is an embedded function within the product teams, and partners with Product Managers pre-launch to define requirements, identify and document corresponding controls, and provide ongoing compliance support post-implementation. The Product Compliance team is not only involved from an advisory perspective, but are main decision makers on compliance controls and recommendations to the Business.

The Product Compliance team is looking for someone who has experience working on consumer-focused payment products, with a depth of experience understanding and implementing controls related to Know Your Customer (KYC), Customer Identification Programs (CIP), and more broadly understanding the complexities of identifying and building controls to prevent inauthentic identities. Your work contributes to the gateway that allows customers to enter the Cash App ecosystem, and maintenance and retention of valuable customers. You are someone who rolls up their sleeves with thoughtful, creative, industry-leading, risk-based solutions. We are looking for a great, collaborative partner, who has experience working with Product teams, along with Legal and Risk Operations.

You Will: 

• Partner with Product Managers to understand and identify gaps in processes related to account onboarding and identity verification, and advise on recommended control design

• Have a strong understanding of BSA/AML requirements, industry standards, and be able apply that knowledge thoughtfully and strategically

• Work with Legal partners to understand regulatory obligations and legal requirements, and translate those to product in a coherent and effective manner 

• Collaborate with Product Managers to understand their strategic vision around identity management, account security, and advise on the creation of seamless, cohesive customer experiences

• Identify product gaps in controls and assess remediations proposed by partners

• Work with other Compliance partners to identify, document, and develop an inventory of risks and controls for your respective domain

• Remain up-to-date on regulatory changes and landscape, best practices and new developments in the industry

You Have:

• 10+ years in the compliance industry, specifically with experience in payments compliance

• BSA/AML and regulatory knowledge, specifically related to Know Your Customer (KYC) and Customer Identification Program (CIP) 

• A metrics-driven approach to create substantiated solutions

• Operational knowledge in building a sound Compliance program

• The ability to collaborate with team members of all levels

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD 142,000 - USD $213,000

Zone B: USD $132,100 - USD $198,100

Zone C: USD $124,900 - USD $187,300

Zone D: USD $113,400 - USD $170,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.