Senior Sales Manager, SMB & Mid-Market

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are looking for a Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals. You will be a brand ambassador for Square AU and help find opportunities for Square to help AU businesses grow. Your entrepreneurship will be a valuable contribution to developing our strategy, growing our SMB and Mid-Market sales team, and establishing a culture of crisp execution.

As a people manager with sales experience (specifically new business), you will build a successful Sales team that generates success for our sellers and Square. You’ll use insights and deep Square product knowledge to educate and support sellers, understanding how our ecosystem of products can fit different types of businesses. You will work with Square sellers of all sizes and will report to the Head of Sales, AU.

You will:

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely

• Support direct reports by participating in client and prospect meetings

• Mentor and develop a team of senior salespeople which includes hiring and training new account executives on sales process

• Refine the outbound sales strategy, process, and tactics to improve performance

• Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management

• Conduct weekly pipeline review and forecast meetings with AEs

• Coach direct reports regarding strategies to drive revenue and customer success

• Use the customer voice to drive improvements in interactions and product

You have:

• 6+ years of sales experience selling into the Australian market, with documented sales success and proven track record above 100% as an individual contributor. 

• 2-3 years experience in people management

• Experience with outbound tools and sales processes

• Expertise in creating rigor around sales metrics and managing yourself and others to achieve metrics

• Mentored, coached and onboarded salespeople in the past

• Partnered with cross-functional teams and departments in a fast paced environment

• The ability to rapidly hire and train new account executives

• The ability to streamline decision-making and consider the downstream and upstream effects of potential decisions

• Excellent interpersonal, leadership, organizational, communication and listening skills

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role