Manager, Sales Delivery- Strategic Accounts

Manager, Sales Delivery- Strategic AccountsPosition Overview:At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We believe in delivering personalized interactions from real people who genuinely care about helping individuals live happier, healthier lives.We are seeking an experienced leader to oversee Sales Delivery operations for one of our largest and fastest growing accounts. In this role, you’ll partner with internal and external senior leaders to chart a sales philosophy and growth strategy, while owning the delivery and results for an organization of hundreds of sales agents.We are looking for a leader who can think big, while diving deep, ensuring our sales delivery model is optimized, our teams are supported, and our client objectives are achieved. Individuals comfortable leading through change, proficient in data analytics and steeped in performance management are an excellent fit for this role.We are looking for an exceptional individual who ca• n:Develop a strategic roadmap for sales delivery for a highly strategic client account, incorporating feedback from critical internal and external executive stakeholder• s.Responsible for program and team performance, including establishing and managing sales performance KPIs, operational efficiency and process innovatio• n.Manage, develop and lead a team of high-performing sales agents and leaders, while cultivating a positive sales culture, streamlining sales processes, and driving performance outcome• s.Partner with cross-functional resources to perform comprehensive analytics, uncovering new sales trend opportunities, operational inefficiencies and organizational growth opportunitie• s.Report regularly to executive leadership on program performance and strategic initiativ• esServe as a Subject Matter Expert (SME) and escalation point in client calls and meetings, providing expert insights and solution• s.Identify, develop and initiate cross-functional training opportunities to ensure sales agents are well-versed in Medicare products, compliance regulations, and sales technique• s.Ensure operations are efficient and adhere to budgetary and organizational goals, proactively identifying new opportunities to grow or drive earnings performanc• e.Maintain and enforce quality and compliance policies, ensuring all sales activities comply with Medicare regulations, CMS guidelines, and company policie• s.Identify and mitigate risks associated with sales operations, compliance, and regulatory changes in the Medicare landscap• e.Manage and allocate staffing resources to meet team and program needs, recommending staffing adjustments based on volume changes, including potential interdepartmental shift• s.Perform all other duties as assigned.Qualificatio• ns:Bachelors’ degree in, business, or related field; or a minimum of four (4) years of related experience in lieu of a degr• ee.5+ years of experience in Call Center operations role or equivalent requi• red3+ years of experience managing and/or leading othe• rs.Experience in operations client-facing role strongly prefer• redStrong understanding of Medicare regulations, CMS guidelines, and compliance requirements.Required Skills and Abili• tiesAbility to lead, motivate and support a large team in a high-pressure environm• ent.Proven track record of successfully leading sales teams to achieve targets and K• PIs.Excellent communication, leadership, and interpersonal ski• lls.Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisi• ons.Proficiency in CRM systems, call center technology, and Microsoft Office Su• ite.Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorit• ies.Certification in Medicare Sales (e.g., AHIP certification) is a p• lus.Well organized with an emphasis on meeting deadlines, maintaining, and executing project plans and delivera• blesProven people-management skills, developing people to achieve suc• cessPrevious Program Management experience an advan• tageGood working knowledge Microsoft Office Products (Excel, Word, Outlook, PowerPo• int)Critical thinking and problem-solving skillsWhat WeOfferBloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongshere.Core Va• lues:Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive differ• ence.Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one• team.Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and collea• gues.Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional develop• ment.Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.AboutBloomBloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.