Job details

Vice President of Customer Success, Americas

Bloomreach is seeking a Vice President of Customer Success, Americas, to drive customer satisfaction, adoption, retention, and growth. The ideal candidate will have strong leadership, strategic thinking, and operational excellence.

Skills

Leadership
Strategic thinking
Analytics
Communication
Collaboration

Responsibilities

Develop and execute customer success strategy aligned with company goals
Drive cross-functional collaboration with Sales, Marketing, and Product teams
Advocate for customers within the organization
Define and drive best practices for customer onboarding and retention
Manage Professional Services P&L
Collaborate with partner ecosystem for joint opportunities

Education

Master’s degree in Business Administration or related field

Benefits

Flexible working hours
Remote-first work model
Employee Assistance Program
Subscription to Calm app
Extended parental leave

To read the complete job description, please click on the ‘Apply’ button

Bloomreach Glassdoor Company Review

4.6

Bloomreach DE&I Review

4.6

CEO of Bloomreach

Raj De Datta

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By Bloomreach

Our mission for the world is to deliver magical & measurable digital experiences for people and businesses. Our mission for our team is to be the most impactful professional experience of one's life.

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FUNDING

Series F

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE