Senior Back-Office Operations Manager DACH (German Speaker)
Company Description
Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?
Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!
Job Description
Your responsibilities and impact as a Back Office Specialist will be:
Receiving registration files and uploading them into internal systems
Updating the insured database with accuracy and speed.
Managing customer communications (e.g., welcome packs, automated letters)
Overseeing payment collections and settlements with insurance partners
Analyzing reports and helping ensure business monitoring processes run smoothly
Supporting internal teams such as the Call Center and Cancellations department
Liaising with service providers and offering process support
Handling cancellation requests and ensuring proper system updates
Qualifications
Your responsibilities and impact as a Back Office Specialist will be:
Receiving registration files and uploading them into internal systems
Updating the insured database with accuracy and speed
Managing customer communications (e.g., welcome packs, automated letters)
Overseeing payment collections and settlements with insurance partners
Analyzing reports and helping ensure business monitoring processes run smoothly.
Supporting internal teams such as the Call Center and Cancellations department
Liaising with service providers and offering process support
Handling cancellation requests and ensuring proper system updates
Additional Information
What’s in it for you?
Permanent position after an initial trial period
Salary range from 25.000 a year
Hybrid work model: 3 days remote, 2 in-office
28 vacation days/year (25 working days + 3 special leave days)
German public holiday calendar
Flexible Fridays: Reduced working hours
Private health insurance
Meal/transport card with tax benefits
Exclusive brand discounts
Gym discounts (DIR Barcelona)
Dynamic, diverse and inclusive environment
Living in Barcelona:
Work in a multicultural, international setting
Enjoy Mediterranean weather, beaches, and mountains
Indulge in a vibrant food and culture scene
Live in one of Europe’s top startup and innovation hubs
Ready to bring your skills into the heart of a growing international company? Apply now and take the next step in your back-office career!
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