German Customer Expert for a Luxury Automotive Brand

Are you passionate about luxury automobiles and exceptional customer service? Blu Selection is thrilled to announce an exciting opportunity to join a prestigious automotive brand as a German Customer Expert. In this role, you will be the face of our luxury brand, providing top-notch assistance to our German-speaking clients and ensuring their experience is nothing short of extraordinary. As part of a highly skilled team, you will contribute to building strong customer relationships while showcasing your knowledge and enthusiasm for high-end vehicles. With a strong emphasis on quality and excellence, this role offers a chance to develop your skills and career within a dynamic, international environment.

Your responsibilities as a German Customer Expert will include:

• Providing exceptional support to customers via phone, email, and chat, ensuring all inquiries are handled professionally and effectively.
• Assisting customers with product information, order tracking, and any post-sales inquiries.
• Collaborating with internal teams to ensure seamless customer service and escalate issues when necessary.
• Gathering customer feedback and insights to further enhance the overall customer experience.
• Representing the luxury brand values through every customer interaction.
• Staying updated on the latest automotive trends and product offerings.

To succeed in this role, you will need:

• Fluency in German and proficiency in English; any additional languages are a plus.
• A strong background in customer service or a similar role, preferably within the luxury or automotive sector.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers.
• Passion for luxury vehicles and a keen interest in automotive trends.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems and customer support tools.
• Ability to work well in a fast-paced, team-oriented environment.

• Starting date: 1st of December/January/February
• Be part of building an innovative Customer Interaction Center for one of the top luxury automotive brands.
• Competitive salary and growth opportunities.
• Partial remote working option after the initial training period.
• Work in a dynamic and inclusive environment with a focus on quality and innovation.