Technical Support Specialist (SS)

Do you want to earn a salary in USD? 

Would you like to work from wherever you want?

Would you like to be a part of the leading next-gen software developers? 

Hi, you finally found us! 

Why work at Blue Coding? 

At Blue Coding we specialize in hiring excellent developers and amazing people from all over Latin America and other parts of the world. For the past 9 years, we’ve helped cutting-edge companies in the United States and Canada -both large and small, build great development teams and develop great products. Online shops, digital agencies, SaaS providers, and software consulting firms are a few of our clients. Our team of over 100 engineers is distributed in more than 10 countries across the Americas. We are a fully remote company working with a wide array of technologies and have expertise in every stage of the software development process.  

Our team is highly connected, united, and culturally diverse, and our collaborators are involved in many initiatives around the world, from wildlife preservation to volunteering at local charities. We also participate in group activities like movie nights, trivia, and meme competitions. We stand for honesty, fairness, respect, efficiency, hard work, and cooperation.

What are we looking for?

In this opportunity, we are looking for a Technical Support Specialist to work with one of our foreign clients, who are automating the connection between eCommerce retailers and their suppliers. They work with the shopping carts of retailers such as Shopify, Amazon, eBay, WooCommerce, and more! They are a small but hard-working team that loves providing a great user experience and that is why they are looking for an experienced Technical Support Specialist who can talk with clients, help them resolve their issues, and communicate with stakeholders as necessary to ensure tickets are resolved swiftly and effectively.

If you are independent, a great communicator, a problem solver, and have strong attention to detail, this is a great fit for you! Our jobs are fully remote – as long as you have the skills and can get the work done well, you can work anywhere in the listed countries you want.

If you have the skills and can get the job done, join us and work from anywhere you want!

• Gather information first on what seems to be causing the problem to be able to provide an effective solution.
• Reading and understanding API documentation.
• Connecting to an FTP server.
• Reading CSV (comma-separated) files.
• You will need to check as to why the connection or data not showing for certain clients.
• Email and phone support to clients as necessary.

• High fluency in English both verbal and written.
• Technical Support experience at a B2B SaaS.
• Familiarity with FTP clients like FileZilla
• Ability to read and understand API documents.
• Work with Excel and CSV files.
• Experience with how integration APIs work.

• Experience working with eCommerce platforms.
• Working knowledge of how e-commerce retailers platforms work like Amazon, eBay, Shopify, etc.

• Salary in USD
• Full-time and long-term role.
• 100% remote position.

Hey, you are still here! 

So, let us ask a few questions. Do you like working in a friendly environment? Are you fluent in English? Do you have a strong work ethic, are detail-oriented and have an ownership mentality? And most importantly do you love music and puppies? If so, then what are you waiting for? Come join our team and become part of this awesome company! We will be expecting you.