Customer Success Manager

About Blueprint:

Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions.

Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise rapidly in the U.S. population, while Therapists are forced to do more with less, leading to burnout and lower quality care.

To solve these crises, we have built the world's first 'Therapist Enablement Platform'. Clinicians use Blueprint to leverage AI documentation automation, measurement-informed care assessments, automated workflows and hundreds of digital worksheets and other resources to save admin time, deliver high-quality therapy, and engage clients between sessions. Taken together, Blueprint's therapist enablement platform drives dramatically better clinical outcomes, resulting in 5-10X ROI for large therapeutic practices.

About the Role:
We are seeking a Customer Success Manager who thrives in a fast-paced environment. This role is perfect for a self-driven individual who is equally as skilled at managing strategic enterprise customer relationships as they are at executing on operational and tactical tasks. 

As a Customer Success Manager, you’ll be responsible for the success of Blueprint’s largest customers, from implementation through renewal. You will work closely with Blueprint’s Product, Engineering and Support teams to ensure the success of your customers. Excellent candidates for this role have strong organizational skills, a customer-first communication style, and the ability to balance competing priorities effectively.

What You'll Do:

• Customer Retention and Growth: Maintain and grow revenue from assigned customers, with a primary focus of Blueprint’s largest enterprise customers.
• Customer Relationship Management: Build strong, long-term relationships with customers, including regular partnership reviews with key customers to review customer health, discuss Blueprint product/feature enhancements, and drive product adoption and expansion.
• New Customer Implementation: Work with new customers to successfully get started using Blueprint, including setup/configuration, product training, and driving product adoption.
• Customer Advocate: Work with Sales, Product, Support, Clinical and Engineering to identify, communicate, and resolve customer issues. Provide insight and feedback to help inform product development direction and priorities.

Why Join Blueprint:

• Impact: Work on products that make a meaningful difference in mental health care.
• Growth: Join a fast-growing venture-backed company with ample opportunities for professional development.
• Innovation: Be at the forefront of using data to shape the future of mental health technology.

What You Bring:

• At least 2 years of experience in customer success, ideally in a fast-paced, tech-driven environment or venture-backed company.
• Excellent communication skills, with experience working with senior leaders presenting data insights to both technical and non-technical stakeholders. A proven ability to explain technical subjects to non-technical users in large enterprises.
• The ability to work independently, handle multiple projects, and take initiative in a fast-paced environment.
• Previous experience in a startup or fast-growing environment, demonstrating the ability to adapt quickly, solve problems, and make data-driven decisions under tight timelines.
• Digital health or SaaS experience is a bonus.

• Interesting, challenging, and meaningful work
• Work-life balance
• Competitive salary and equity
• 100% remote – no office, no commuting
• Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents)
• Paid Maternal/Paternal leave
• Semi-annual team gatherings (in Chicago!)
• Unlimited PTO
• Opportunities to grow with the company and shape our product
• Hardworking, mission-driven, friendly coworkers

At Blueprint, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Blueprint believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.