Job details

BMV Part-time Customer Service Representative

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

About the Indiana Bureau of Motor Vehicles:

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The Indiana BMV employs more than 1,400 team members in branches across the state. From customer service and document management to information technology and finance, the BMV offers a broad scope of opportunities. While most Hoosiers know us for processing drivers’ licenses and registrations, the BMV also offers programs and services in a wide range of areas including driver’s education, driver ability, reinstatement after suspension, and much more.

Location:

This position is located at the Indianapolis Midtown BMV Branch Office in Indianapolis, IN.

Your work schedule will be within these BMV branch hours:

Sunday: Closed
Monday: Closed
Tuesday, 8:30am - 6:30pm
Wednesday, Thursday, Friday: 8:30am - 5:00pm
Saturday: 8:30am - 12:30pm

Salary:

This position starts at $15.17 per hour.

About the Job:

As the Customer Service Representative, you will be responsible for functioning as the front-line contact for the Bureau of Motor Vehicles. In this position, you will provide timely and accurate customer service. You will need to utilize good communication skills, computer skills, and on-the-job training, as you will help assist millions of Hoosiers with their broad scope of BMV needs.

A Day in the Life:

The essential functions of this role are as follows:

Use your job knowledge to conduct customer transactions
Answer customer’s questions and provide guidance
Assist with the daily opening and closing of the branch
Check transactions to ensure accuracy, timeliness, and proper accounting
Work with leadership to resolve escalated customer concerns and system problems
File applications as completed throughout the day

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

High school diploma or equivalent.
Customer service experience
Top-notch communication skills
A high level of critical thinking and the ability to troubleshoot
Ability to process cash and card transactions
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports; however, supervision may be assigned based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs
12 company paid holidays, 14 on election years
New Parent Leave
Free Parking
Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.