We are rapidly scaling, and our client base is growing, so we are looking for a Digital Customer Success Manager to join our Customer team. You will report to our Head of Customer Success and will be responsible for driving Gross Revenue Retention (GRR) for a large portfolio of accounts. You will ensure your clients have a fantastic experience (post onboarding) with BI, demonstrated through high NPS and C-Sat. You will do this through building a proactive digital communication strategy with the customer’s goals in mind. You will use technology and automation to streamline the customer’s experience, continuously improving upon each step within each phase of the customer’s journey.
What is the remit of the Digital CS team?
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