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Lead UX Researcher - job 1 of 2

Lead UX Researcher

Company:

The Boeing Company

Boeing is looking for a Lead UX Researcher Level 4 or Level 5 to define and raise the bar for UX Research standards across Boeing’s software portfolio located in Englewood CO. You will be responsible for customer research that impacts our end-to-end mission lifecycle, from supply chain and scheduled maintenance to maintenance operations. You will partner with executives and product leaders to create effective and satisfying customer experiences for our next generation product suite. You'll form a community of research practice across our design team and help elevate their quality and output.

To succeed in this role, you must be an innovative self-starter, a strategic big-picture thinker, and a dedicated collaborator. UX Researchers serve to help discover, define, and visualize problems to solve, as well as working with partners to guide discovery and deliver solutions. We are looking for someone that applies their technical expertise, leadership skills, and commitment to quality to positively impact safe flight and aircraft maintenance. Passion for our mission and vision is required!

This role will report to the head of product design and be part of a global team of experience and design professionals.


Position Responsibilities:

  • Work with business partners, product, and engineering leads to scope, strategize research needs and priorities to a variety of business outcomes
  • Present research strategy and deliverables to executive stakeholders, and influence overall product and company research strategy
  • Lead the research of current state user processes and synthesize the information into BMPN process maps, user journey maps, and/or service blueprints
  • Design and execute studies that address user behaviors and attitudes, using the right methodology for the right questions.
  • Facilitate the prioritization of customer pain points and opportunities, and manage the information into a research repository
  • Support customer metrics, user data analytics, and surveys
  • Support Design Thinking initiatives such as workshops, ideation sessions, etc.
  • Travel globally to internal offices and customer locations to conduct onsite research
  • Help build the infrastructure and operations needed to facilitate a successful user research program
  • Break down strategic, ambiguous questions into a clear research roadmap; designing and leading projects, ultimately delivering meaningful impact to product design and business strategy
  • Partner with other researchers and data scientists to triangulate insights and develop a holistic view of our customers, along with identifying new opportunities for our partners in the organization.
  • Nurture effective partnerships globally to deliver world-class software solutions
  • Champion user research across Boeing in a way that allows research to be integrated successfully

This position is hybrid. This means that the selected candidate will be required to work 3 days a week onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):         

  • Mixed methods researcher who can successfully design and implement user research programs and processes, but with an outsize emphasis on quantitative user research methodologies and projects
  • Expert understanding of software development practices and an ability to communicate with engineers and other stakeholders on deeply technical matters and nuances of the developer experience
  • Expert working knowledge of the product design process and how and when user research can add maximum value
  • Effective communication and presentation skills with a consistent track record of delivering concise, compelling deliverables to influence executive-level business decisions and strategies.
  • Able to lead a team in customer-centered research methodologies and workshops
  • Advanced degree in human-computer interaction, psychology, cognitive science or related field
  • Fluent in design thinking methodologies, able to focus a team on goals, and both strategic and tactical solutions
  • Excellent written and verbal communication skills-able to clearly present research logic
  • Intense curiosity for understanding the details of our business and how to continuously improve it
  • Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
  • 5+ years of experience in a combination of UX Research, Service Design and User Experience Design
  • Familiar with design tools (Figma, Figjam)

Preferred Qualifications (Desired Skills/Experience):

  • 2+ years of experience defining and implementing research metrics, repositories, and strategies

Bachelor's, Masters, or PhD in a human behavior related field (or equivalent/demonstrable work experience)

  • A demonstrated history of becoming an expert in an unfamiliar domain
  • A high level initiative to overcome obstacles, unknown problems, and drive towards action
  • Strong analytical skills, with a demonstrated ability to distill the output of complex datasets
  • Experience with designing, leading, and implementing UX Research projects at scale
  • Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses
  • Excellent communication and collaboration skills
  • Familiar with metrics tools (Adobe Analytics, Qualtrics, or similar tool)
  • Design Thinking and/or Systems Thinking
  • Working at B2B digital products and/or services provider
  • Working with global teams

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range Level 4: $127,500.00-$172,500.00

Summary pay range Level 5: $150,450.00-$203,550.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

Safety Sensitive:

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Average salary estimate

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$127500K
$203550K

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What You Should Know About Lead UX Researcher, Boeing

Join The Boeing Company as a Lead UX Researcher in Englewood, CO, where you'll play a pivotal role in shaping user experience across our innovative software portfolio. In this dynamic position, you will guide customer research that influences the entire mission lifecycle, enhancing everything from supply chain management to maintenance operations. Your expertise will help craft delightful customer experiences for our next-gen products, and you'll have the opportunity to build a vibrant community of research practice within our design team. As a strategic thinker and collaborative innovator, you will lead by example, visualizing problems and working alongside business partners and product leads to outline impactful research strategies. You'll also facilitate the development of user journey maps and service blueprints, ensuring that our findings translate into actionable insights. This hybrid role requires you to present research strategies to executives while traveling globally for onsite research. With a commitment to elevating UX Research standards, you'll champion the integration of user insights into our designs, fostering a culture of inclusion and curiosity. Your voice will resonate across Boeing as you help us soar to new heights in safe flight and aircraft maintenance. If you're passionate about user experience and ready for a challenge, we want to hear from you!

Frequently Asked Questions (FAQs) for Lead UX Researcher Role at Boeing
What are the main responsibilities of a Lead UX Researcher at The Boeing Company?

As a Lead UX Researcher at The Boeing Company, your key responsibilities will include designing and executing user research programs, partnering with product leads to align research needs with business outcomes, and synthesizing user processes into user journey maps and service blueprints. You will also present research strategies to executive stakeholders, facilitating workshops and ideation sessions that prioritize customer pain points. Your work will directly influence product design and company strategies, ensuring that customer insights are integrated into every aspect of our development process.

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What qualifications are needed for a Lead UX Researcher position at The Boeing Company?

To qualify as a Lead UX Researcher at The Boeing Company, candidates must have an advanced degree in human-computer interaction, psychology, or a related field, along with extensive experience in UX research and service design. A strong understanding of software development practices is essential, as is experience with both qualitative and quantitative research methodologies. Effective communication skills are critical for presenting insights to executives, and familiarity with design tools like Figma or Adobe Analytics is beneficial.

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What experience should candidates have for the Lead UX Researcher role at Boeing?

Candidates applying for the Lead UX Researcher role at The Boeing Company should possess at least 5 years of experience in UX Research and related fields. Additionally, experience leading customer-centered research methodologies and implementing UX research projects at scale is highly desirable. Knowledge of design thinking methodologies and a history of working with global teams will significantly enhance your candidacy, as Boeing values diverse perspectives and collaboration in their design processes.

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Is the Lead UX Researcher position at Boeing a remote role?

The Lead UX Researcher position at The Boeing Company is a hybrid role, requiring you to work onsite three days a week in Englewood, CO. This setup allows for collaborative engagement with team members while also affording the flexibility of remote work. The specific onsite days may change depending on team needs and business circumstances, providing a dynamic workflow experience.

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What is the salary range for a Lead UX Researcher at The Boeing Company?

The salary range for a Lead UX Researcher at The Boeing Company varies based on experience and qualifications. For Level 4 roles, the salary ranges from $127,500 to $172,500, while Level 5 positions offer between $150,450 and $203,550. Along with competitive base pay, Boeing provides a comprehensive Total Rewards package that includes various benefits, aiming to attract and retain top talent in the industry.

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Common Interview Questions for Lead UX Researcher
Can you describe your experience with mixed methods research as a Lead UX Researcher?

In responding to this question, highlight your ability to design and implement both qualitative and quantitative research methodologies. Discuss specific projects where you utilized mixed methods to gain comprehensive insights into user behavior and preferences, and explain how these insights informed product design decisions.

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How do you prioritize research initiatives when multiple stakeholders are involved?

When faced with prioritization, it's essential to communicate openly with stakeholders about their goals and concerns. Discuss how you gather input from various business partners, align research efforts with strategic objectives, and rank initiatives based on their potential impact on user experience and business outcomes.

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What tools do you use for customer data analytics and how do they influence your research?

Mention specific tools such as Adobe Analytics or Qualtrics that you've used to analyze customer data. Explain how you leverage these analytics to identify trends, inform your research strategy, and validate your findings. Show how data complements user research in shaping effective design solutions.

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Describe a time you had to present research findings to executive stakeholders. What was your approach?

Discuss the importance of tailoring the presentation to match the audience's interests and level of expertise. Share an example where you successfully communicated complex research findings using compelling visuals and strategic storytelling. Emphasize your focus on actionable insights that influence decision-making.

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How do you ensure collaboration within a global team of UX researchers?

Collaboration in a global team requires effective communication and cultural sensitivity. You can address how you organize regular check-ins, use collaborative tools like Figma and Figjam, and apply inclusive practices that gather input from diverse team members. Highlight the importance of building trust and facilitating knowledge sharing.

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What role does customer journey mapping play in your research process?

Customer journey mapping is critical for visualizing user experiences and identifying pain points. You should explain how you integrate journey mapping into your research process, using it to guide your study design and synthesize findings, ensuring that they directly inform product enhancements and strategic decisions.

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Can you give an example of how you've applied Design Thinking in your past projects?

Provide a specific example where you applied Design Thinking principles to tackle a complex user challenge. Discuss the iterative process you followed, the techniques used during ideation sessions, and how the resulting solutions significantly improved user experiences or met business goals.

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How do you measure the success of your UX research initiatives?

Measuring success can involve both qualitative feedback and quantitative metrics. When answering, outline the KPIs you've set for previous projects, such as usability scores or customer satisfaction ratings, and discuss how you evaluate user feedback to continuously refine your research methods and project outcomes.

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What strategies do you employ to stay updated with the latest UX research trends?

Share any specific resources you utilize, such as industry journals, workshops, or online courses, to remain informed about emerging UX research trends and methodologies. Discuss how you translate this knowledge into practical applications for your role, ensuring your research practices align with current best practices.

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How do you handle tight deadlines and pressure during research projects?

Talk about your time management strategies, such as breaking down research tasks into manageable segments and prioritizing effectively. Emphasize your ability to remain calm under pressure, focusing on collaboration with your team to deliver valuable insights even within tight timeframes.

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The story of our company is woven together from thousands of individual stories of engineers and technicians. Scientists and thinkers. Innovators and dreamers. Equity, diversity and inclusion are crucial to our employees, our stakeholders, and our...

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Full-time, hybrid
DATE POSTED
April 16, 2025

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