Product Support Engineer (Mid-Level or Lead)

As a Product Support Engineer at The Boeing Company, you'll play a pivotal role by addressing technical issues for the US Navy, managing safety concerns, and ensuring quality assurance in the 737-700 Commercial Derivative Aircraft. Your responsibilities will involve analyzing problems, developing engineering solutions, and leading projects that affect the fleet. It’s a chance to contribute directly to the safety and efficiency of critical aircraft systems.

To qualify for the Product Support Engineer role at Boeing, candidates must hold a Bachelor’s Degree in Engineering along with at least three years of engineering experience. A strong understanding of 737 NG aircraft systems, particularly in areas like Flight Controls and Hydraulic Systems, is essential. Preferably, candidates should have nine or more years of experience along with skills in Service Engineering or Field Service maintenance.

The responsibilities of a Product Support Engineer at Boeing encompass a range of critical tasks. You'll analyze incoming messages from the US Navy, coordinate technical responses, and design engineering solutions to complex issues. You'll also develop customer correspondence, lead projects, and mentor junior engineers, all while ensuring compliance with safety standards and maintaining strong communication with various stakeholders.

The working environment for a Product Support Engineer at Boeing is dynamic and collaborative. You'll be part of a dedicated Sustainment Team and work closely with other engineering professionals. The Tukwila facility encourages innovation and problem-solving, providing opportunities to engage in meaningful projects that enhance aircraft safety and performance, all while enjoying a supportive workplace culture.

Preferred skills for the Product Support Engineer role at Boeing include extensive experience in Service Engineering related to aircraft maintenance, particularly within the 737 NG aircraft systems. Familiarity with systems in Flight Controls, Pneumatic and Environmental Control Systems, and experience with REDARS for researching parts are highly valued. Additionally, proficiency in Microsoft Office and the ability to travel occasionally are beneficial.

When discussing how to handle safety-related issues as a Product Support Engineer, it's crucial to emphasize analytical skills and teamwork. Explain your approach to identify safety implications of reported problems, how you recommend resolutions, and your experience leading projects that prioritize aviation safety. Mention specific examples where you successfully mitigated risks.

In your response, outline specific experiences you've had with 737 NG aircraft systems, touching on areas like Flight Controls, Hydraulic Systems, or Environmental Control Systems. Include details about any projects you've led or participated in that involved these systems, and be sure to demonstrate your knowledge of relevant ATA Chapters.

Share a detailed account of a complex engineering challenge you've faced in the past, explaining the situation, your analysis, and the steps you took to reach a resolution. Highlight any collaborative efforts with engineering teams or external stakeholders, and how your solution had a measurable impact on safety or performance.

Discuss your organizational and prioritization strategies, emphasizing how you assess impact, urgency, and resource availability to manage your tasks effectively. Provide examples of how you balanced competing deadlines or project statuses in previous roles and the tools you utilized to ensure timely completion.

Explain the critical role that communication plays in your effectiveness as a Product Support Engineer. Discuss how clear communication with the US Navy and internal engineering teams helps to resolve issues, disseminate technical information, and foster a collaborative environment for solving engineering challenges.

Describe your mentorship style and the approaches you've used to guide junior engineers. Provide specific examples of how you supported their growth, shared your technical knowledge, and helped them navigate complex engineering problems while encouraging their independent thinking.

Reflect on what drives your passion for engineering, particularly in aviation. Focus on aspects like the desire to enhance safety, improve aircraft performance, and contribute to the success of engineering projects. Share how the challenges of the role energize you and encourage your professional development.

Discuss your methodology for researching and analyzing fleet data, emphasizing the tools and techniques you use to gather relevant information. Highlight any past experiences where your analysis led to project improvements or informed engineering updates.

Share your experience drafting and managing customer correspondence, highlighting your ability to communicate technical information clearly and concisely. Provide examples of interactions with clients that required you to explain complex topics and how you ensured their satisfaction through effective communication.

Illustrate your ability to translate complex engineering concepts into digestible information for a non-technical audience. Provide a specific example of a presentation you conducted, what strategies you employed to ensure understanding, and the positive outcomes that resulted from your efforts.