Data Services Associate (Tech Support Advocate)

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Execute processes assigned by the client and/or management.
Ensure defined productivity targets are met.
Ensure defined quality targets are met.
Identify process improvement opportunities as they arise.
Reports process deficiencies to ensure accurate execution of tasks.
creating and finishing projects assigned by the client.
Collaborate with internal and external teams in completing projects.
Review submissions.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr .

An analytical and critical thinker, with an eye for even the most minute of details.
Passionate about client satisfaction.

YOU HAVE…

Bachelor's / College Degree in any field you’re passionate about!
Previous experience in a related field is a plus.
Basic knowledge of Salesforce is a plus.
Experience in using CRM and other similar applications or tools.
Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.