Senior Customer Advocate - job 1 of 2

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Ensure proper and timely escalation of issues to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
You are expected to deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

YOU HAVE…

At least a bachelor’s degree in any field you’re passionate about!
3 years of customer service experience (may it be email, phone, or chat support).
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Excellent reading comprehension, and verbal, and written communication skills.
Strong and effective phone contact handling skills.
An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Knowledge and experience with Intercom CRM is a plus.
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.

Private Health Insurance
Paid Time Off
Work From Home
Training & Development
Mental Health Program
Philhealth Coverage

Boldr Glassdoor Company Review

3.7

Boldr DE&I Review

4.0

CEO of Boldr

Unknown name

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Senior Customer Advocate, Boldr

Join Boldr as a Senior Customer Advocate and be a part of a movement that delivers world-class client experiences while creating meaningful work opportunities globally. At Boldr, we believe in authentic connections, curiosity, dynamism, and empathy, and as a Senior Customer Advocate, you'll embody these values every day. You'll interact directly with customers, addressing their inquiries and resolving complaints regarding the clients' products and services with professionalism and care. Your role will involve collaborating with both internal and external teams to ensure that customer needs are met effectively. Whether it’s tracking problems or identifying process improvements, your analytical skills and attention to detail will shine through. You’ll be expected to deliver service excellence, maximizing customer satisfaction while remaining up-to-date on product knowledge. If you're passionate about client satisfaction and want to help Boldr grow, we’d love to hear from you. You’ll need a bachelor’s degree, three years of customer service experience, and strong communication skills. If you have experience with cloud-based applications and Intercom CRM, that would be a great advantage. So, if you’re curious, dynamic, and ready to be bold with us, consider this exciting opportunity at Boldr today!

Frequently Asked Questions (FAQs) for Senior Customer Advocate Role at Boldr

What are the responsibilities of a Senior Customer Advocate at Boldr?

As a Senior Customer Advocate at Boldr, your primary responsibilities include interacting with customers to provide accurate information, resolving complaints with utmost empathy, and ensuring timely escalation of issues. You'll also track problems and identify opportunities for continuous process improvement, all while striving to maximize customer satisfaction.