Event Staff (part-time) (Ushers, Ticket taker, & Guest Services)

As an Event Staff member at Bon Secours Wellness Arena, your responsibilities include roles such as ticket taker, usher, greeter, and guest services representative. You'll provide exceptional customer service, assist guests with entry and seating, manage crowd flow, ensure safety during high-activity periods, and keep egress areas clear and clean. It’s all about creating a seamless experience for our guests from the moment they arrive until they leave.

To apply for the Event Staff position at Bon Secours Wellness Arena, candidates must be at least 18 years old and possess a high school diploma or an equivalent GED. Preferred qualifications include two years of customer service experience gained through employment, internships, or volunteering. We're looking for dependable and reliable individuals who are comfortable working in a fast-paced environment with large crowds.

The scheduling for Event Staff at Bon Secours Wellness Arena is highly flexible! You're able to pick the shifts and times that suit you best, provided that you work a minimum of two shifts each month. Events primarily take place during the evenings and weekends, with occasional daytime shifts available during the week.

The pay rate for Event Staff at Bon Secours Wellness Arena starts at $11.25 per hour. You’ll receive bi-weekly payments, and direct deposit is required. This is a great opportunity to earn while being part of the excitement of live events!

Key skills for the Event Staff position at Bon Secours Wellness Arena include excellent customer service orientation, the ability to remain calm under pressure, strong communication skills, and basic technological proficiency for scheduling and timekeeping. It’s essential to be outgoing, approachable, and have a genuine excitement for live entertainment. Being alert and proactive in crowd management is also critical.

When answering this question, think of a specific instance where you had to manage a challenging customer interaction. Describe the situation, your actions, and the positive outcome. Highlight your ability to stay calm, communicate effectively, and ensure customer satisfaction.

In your response, focus on the importance of listening to the guest, remaining calm, and finding a solution to their issue. Outline steps such as empathizing with their concerns and involving a supervisor if necessary. Emphasize your commitment to guest satisfaction while maintaining the safety and atmosphere of the event.

Discuss qualities such as adaptability, teamwork, and a strong customer service mindset. Mention the ability to stay focused during busy times and the importance of communication with fellow staff and guests. You could also share your enthusiasm for live events and the unique environment they create.

Your answer should highlight your experience in similar environments, perhaps discussing techniques like constantly scanning the crowd, being proactive, and staying mentally engaged. Mention how you also rely on team communication to stay informed about any issues.

Express your passion for live entertainment or sports and how this aligns with your career goals. Discuss how you admire the venue’s commitment to guest experience and inclusivity. Share specific examples of events or experiences that inspired you to apply.

Affirm your willingness and ability to work flexible hours, sharing any relevant experience you have from past jobs or commitments. Emphasize your enthusiasm for being part of events that often occur at non-traditional hours.

Provide a specific example where you faced an unexpected situation, detailing your thought process and actions. Highlight the outcome and any recognition you received for your quick thinking and problem-solving abilities.

Although you may not have direct crowd management experience, you can talk about related scenarios from previous jobs. Discuss what you learned about ensuring guest safety and comfort, even if in a different context, and express your eagerness to apply those skills in a live event setting.

Share your methodology for prioritizing tasks based on urgency and importance. Mention how you would communicate with your team and remain aware of the overall event flow to adjust your focus as necessary.

Articulate the critical nature of teamwork in event settings. Focus on how collaborating effectively with colleagues enhances guest experience, ensures safety, and creates a fun atmosphere. Provide an example of positive teamwork from a past role if applicable.