CRM Sales and Service Functional Consultant

About Bosch: Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully. Welcome to Bosch.

Interested? Get ready to work #LikeABosch! 

You will work with Power Tools Business units:
► Training on SAP Sales and Service Cloud solution so you become able to provide support to Product Owner, CRM Capability Experts and C4C Team in general
► Providing support for both Sales and Service module to end users from Countries and Regions applying Support Concept
► Collaborating with various departments and business roles to support the implementation process of Sales and Service Cloud
► Creating, maintaining and improving existing SAP C4C Training documentation
► Organizing and delivering trainings to SAP C4C end-users
► Providing support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing)
► Cooperating with technical department during implementation of technical requirements and bug fixing processes
► Assisting in the creation of documents for business/technical requirements 
► Testing SAP Sales and Service solution and document bugs
► Managing manual and automated data imports into the system
► Documenting processes and interfaces
► Performing data quality check

► Relevant university degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
► Minimum of 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
► Proven experience in CRM solution implementation is a must
► Background in support processes is a must
► Excellent presentation skills is a must
► Familiarity with Agile methodology
► Working knowledge of JIRA or similar tracking tool
► Advanced Excel skills
► Willingness to work in a global & virtual team setting
► Strong communication skills, analytical mindset, and eagerness to learn new concepts
► Fluency in English
► Willingness to travel
► Passion for working with the latest technologies
► Proactive mindset and adaptability to new development environments
► Self-driven approach with a sense of ownership for tasks and projects
► Natural team collaborator who gives and receives feedback openly
► Ability to think outside the box and explore creative approaches to challenges

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us;
• Flexible working hours;
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach;
• Up to 3 days off for private purposes.

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, supporting your growth through:

• Technical and soft skills training, according to the needs of your role and career path;
• A mentorship program and personalized development plans;
• English and German language courses, provided based on job requirements and responsibilities;
• Local and global career development programs;
• Opportunities to attend conferences, that align with your professional goals.

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Office restaurant (when working in office) with lunch discounts;
• Annual bonus;
• Referral bonus.

Ready to work #LikeABosch?

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language. If you have any questions, you can contact us us electronically at [email protected].