Administrative Co-op (Patient Access - Float Pool)

This Co-op position will be working within the Patient Access team, under the Float title and will provide administrative and customer service support to clinics across Boston Children's Hospital. This Patient Access Co-op will be responsible for: Patient Encounter Management: • Providing positive and effective customer service that supports unit operations • Collaborating with referring providers and practices• Obtaining required authorizations to compile patient and staff schedules• Scheduling patients and supporting the patient encounterCheck In / Check Out:• Greeting and directing patients, families and visitors• Monitoring daily schedule and coordinating flow with clinicians/supervisor• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems• Facilitating and directing communication with Financial CounselingAdministrative:• Scheduling meetings, programs and events• Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services• Providing routine clerical support as neededProcess Improvement:• Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement• Assisting in implementing change in internal systems and procedures