Systems Administrator

Boulder Housing Partners is looking for a skilled and experienced Systems Administrator to join our dynamic IT team. This role is crucial for maintaining our organization's hardware infrastructure and ensuring network security and reliability. The ideal candidate is proficient at designing, deploying, troubleshooting, and managing large-scale Wi-Fi, security cameras, and door access networks, as well as ensuring the smooth operation of our systems through effective management and maintenance practices.   

This full-time position offers an exciting opportunity to play a vital role in maintaining our organization's technological infrastructure and ensuring the security and efficiency of our systems. We are looking for a proactive, knowledgeable, and skilled individual who is ready to tackle challenges and contribute to our team's success. This role requires working onsite, providing the incumbent with the opportunity to directly interact with and support our team and infrastructure. We value collaboration and hands-on problem-solving, making this an ideal environment for a Systems Administrator dedicated to making an impact.  

DUTIES AND RESPONSIBILITIES:

1. Infrastructure and Network Management: Oversees the installation, maintenance, and troubleshooting of hardware infrastructures like routers, switches, and Wi-Fi controllers. Designs and deploys network systems, including large-scale Wi-Fi and security camera networks. Manages large multi-family door access systems' design, deployment, and ongoing management. Monitors network usage, anticipates problems, and proposes solutions. Ensures system availability and reliability through performance monitoring and capacity planning.  
2. Security and Compliance: Maintains network and system security through regular monitoring, incident response, and implementation of best practices for information security. Manages firewalls, VPNs, and implements disaster recovery plans. Performs regular checks to identify potential intrusions.  
3. System Administration: Provides comprehensive support for Microsoft 365 applications and Windows Server environments, including cloud migrations and identity management. Functions as the Microsoft Exchange and Microsoft 365 security administrator.  
4. Troubleshooting and Help Desk Support: Diagnoses problems and addresses issues promptly, often under time constraints. Serves as backup support for the Level 1 & 2 help desk team, assisting end-users with various technology issues.  
5. Maintenance and Updates: Conducts routine maintenance tasks, including backups, software updates, and patches.  
6. Vendor and Project Oversight: Collaborates with vendors and third-party service providers to ensure seamless service delivery. Manages IT projects and handles budgeting and procurement processes for IT needs.  
7. Professional Development: Stays informed about emerging technologies and industry trends through continuous learning and professional development.  
8. Maintains a high level of professionalism and integrity: listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. 
9. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property. 
10. Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.  

KEY RESPONSIBILITIES:

1. Windows Server Management: Handles deployments, upgrades, and migrations of Windows server environments.  
2. Cloud Migration: Migrates onsite servers to cloud systems, ensuring efficient and secure transitions.  
3. Firewall Management: Manages and maintains Cisco ASA and Firepower Firewalls.  
4. Network Design and Support: Provides expertise in designing and supporting LAN, WAN, and VPN in Cisco and Ubiquiti/Unifi network environments.  
5. Ubiquiti Networks: Manages large Ubiquiti Wi-Fi Networks and Ubiquiti Protect (Security Camera systems).  
6. Wireless Network Management: Sets up and maintains point-to-point and multi-point wireless networks.  
7. Microsoft Office 365: Utilizes the Microsoft Office 365 Suite with Teams Phone integration.  
8. Door Access Systems: Designs, manages, and maintains large Door Access systems, including both software and hardware aspects.  
9. IT Ticketing and Project Management: Efficiently manages IT tickets and projects, ensuring timely resolution and delivery.  
10. Network troubleshooting: Identifies and resolves network issues to ensure optimal performance.  
11. Identity Management: Manage Active Directory and Azure identity services.  

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.  

REQUIREMENTS:

• A bachelor’s degree in computer science, information technology, systems engineering, or a related field, or equivalent experience with a minimum of 3-4 years in network design, security, and administration.  
• Excellent verbal and written communication skills with the ability to explain complex technical issues to non-technical stakeholders.  
• Exceptional customer service skills, with a strong focus on user support and satisfaction.  
• Technical Skills: Proficiency in managing and troubleshooting Windows Server environments, VoIP systems, and enterprise Wi-Fi networks. Familiarity with Cisco and Ubiquiti/Unifi networking equipment, firewall configuration, Azure cloud services, and Microsoft 365.  
• Strong understanding of network and information security practices, including VPNs, firewalls, and incident response.   

• Experience managing IT projects from conception to implementation, ensuring efficient execution and adherence to timelines.  
• Strong problem-solving skills and the capacity to work under pressure and meet deadlines.  
• Device Management: Experience with managing various devices, including desktops, laptops, and mobile devices.  
• Cloud Management: Knowledge of Azure Cloud Management.  
• Backup Strategies: Familiarity with Veeam Backup software and strategies.  

DESIRED QUALIFICATIONS:

• Experience overseeing budgets for IT projects and managing the procurement processes.  
• Knowledge of Yardi Voyager property management software. 

HIRING RANGE: $75,000 - $85,000/year DOQ 

Applications will be accepted through September 20, 2024.

WHAT IT'S LIKE TO WORK WITH US:

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: 

• Medical, dental, vision health plans. 
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. 
• Paid life insurance. 

• Employee wellness program. 
• Long term disability 
• 13 paid holidays per year plus vacation and sick leave. 
• Five paid Summer Fridays off 
• Excellent work-life programs, such as flexible schedules, training opportunities, and more. 

COMPETENCIES:

Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.  

Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.   

Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.  

 Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.   

Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.   

Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.  

Customer Service– Provides exemplary customer service to applicants, residents, community partners, and co-workers.   

Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy. 

Time Management- Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful. 

CHAIN OF SUPERVISION:

(1) TITLE OF IMMEDIATE SUPERVISOR: Director of IT 

(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None 

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:  

Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredder machine, electronic date stamp, telephones, fax, and copy machines. 

WORKING CONDITIONS:

Physical Demands: This position works in an office setting.  Primarily sedentary work for 8+ hours per day. Physical work requiring the ability to lift a maximum of 30 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and citizens.  

Work Environment: Works at a desk, primarily in a clean, comfortable environment.  

HISTORY:

Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable. 

Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset - our employees. We realize that our mission can only be realized with a team of dedicated and passionate people.  BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits.  Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.  

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.