Job details

Customer Support Specialist

Boulevard is looking for a Customer Support Specialist to join their Customer Experience group, responsible for launching, supporting, and strengthening business relationships with Boulevard customers.

Skills

Customer service experience
Technical aptitude
Critical thinking
Problem-solving
High emotional intelligence

Responsibilities

Understand and anticipate customer needs
Provide resolutions via multiple contact channels
Identify process and product improvements
Collaborate with internal teams and work with customers to improve overall experience

Education

3+ years working in customer service, operations, or tech support role
OR 3+ years as a leader at a self-care business

Benefits

401(k) match
Dental, medical, vision, and life insurance
Flexible vacation policy
Monthly work from home stipend
Family planning resources
Equity opportunity
Learning and Development program

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COMPANY RATING

4.3

Diversity & Inclusion

4.6

CEO of Boulevard

Matt Danna

Approve of CEO

By Boulevard

Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve. Developed in collaboration with industry-leading owner...

10 jobs

BENEFITS & PERKS

Dental Insurance

Vision Insurance

FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions