Partner Success Specialist France & Italy

🏀 What is Bounce
Bounce powers a global network of 10,000 local businesses that offer luggage storage, package acceptance, and more. We aim to create the world's largest tech-enabled two-way market platform, seamlessly connecting retail chains and travelers through an intuitive app. Our vision is to serve as the "OS for brick & mortar SMB stores," activating new revenue streams with just a “flip of a switch”.

To achieve this, we're seeking dedicated builders who share our core values: innovative, results-driven, scrappy, visionary, and passionate about building a trailblazing company. Bounce is headquartered in Lisbon, Portugal, with a global presence. We are proudly backed by leading Silicon Valley investors, including Andreessen Horowitz and General Catalyst. Our exceptional team ceaselessly challenges the limits of our achievements. Learn more about Bounce's Series A, spearheaded by a16z, here!

🧑‍💻 About the role

We are seeking a dynamic and multilingual Partner Success Specialist to join our growing team. In this role, you will be instrumental in driving quality and revenue through the successful onboarding and continuous engagement of our partners. The ideal candidate will be fluent in French, Italian, and English, and will have a strong background in partner management, customer success, or a related field.

👷🏾‍♀️ Where you come in

1. Onboarding New Partners:

   • Facilitate the onboarding process for partners who sign up through our inbound flow.

   • Provide comprehensive training and guidance to ensure new partners understand and can effectively use our platform.

   • Set clear expectations and goals for new partners to drive their early success.

2. Partner Relationship Management:

   • Build and maintain strong, long-term relationships with partners.

   • Conduct regular check-ins with partners to ensure their satisfaction and success on the platform.

3. Performance Monitoring and Improvement:

   • Monitor partner performance metrics and provide insights to drive improvements.

   • Identify opportunities for partners to increase their revenue and optimize their use of our platform.

   • Develop and implement strategies to enhance partner engagement and retention.

4. Quality Assurance:

   • Ensure that all partners adhere to Bounce’s quality standards and guidelines.

   • Conduct regular audits and assessments to maintain high-quality service across all locations.

   • Address any issues or discrepancies in a timely and effective manner.

5. Collaboration and Communication:

   • Work closely with the sales, market management, and product teams to align partner success initiatives with company goals.

   • Communicate partner feedback and insights to internal teams to drive continuous improvement of our platform and services.

6. Multilingual Communication:

   • Engage and communicate with partners in French, Italian, and English.

   • Develop and translate onboarding materials, training documents, and other resources as needed.

About Working at Bounce

At Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.