Boutique Audit Specialist - Cartier 5th Avenue Mansion

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

KEY RESPONSIBILITIES

Audit Compliance

• POS Procedures – thorough understanding and the ability for fully explain and execute all POS procedures to both support the sales team and ensure audit compliance, i.e., all tender type processing/policy, tax exemption, 8300 form, external boutique transactions, gift certificates, bank deposits, change requests, daily paperwork, red lights, sales recognition, telephone order, remittance, reservations, and proper preparation of insurance valuations
• Boutique Closing Procedure: ensure the boutique closing process is properly performed, i.e., closing paperwork is completed and approved, till deviations (if any) are communicated to retail sales audit team, cash is reconciled to authorized funds and that cash is deposited timely in line with Brinks’ pickups
• Chargeback Response: provide thoroughly researched and timely response to Shelton regarding chargeback or payment issues/discrepancies to protect the company against financial loss due to fraud or negligence
• Transaction Recording: ensure that all transactions are immediately processed in the POS as per policy guidelines, that all manual invoices are stored in a secure location, that all transfers are recorded in a timely manner, that the ‘stock-in-transit’ report is reviewed at minimum twice/week and that a proper segregation of duties and system access are in place - four eye principle
• Sale Recognition: ensure boutique compliance with the company policies & procedures related to sales processing, confirm daily that there are no pending red lights and that resolution communicated to Shelton, that sold merchandise is not in the custody of the boutique, that consignment transactions are recorded in the proper period and liaise with boutique management to verify the appropriate recording of all transactions
• Stock Counts: coordinate with the inventory control specialists to ensure that daily/weekly/monthly counts are being performed by boutique staff and that the count frequency is in line with policy and that all variances are researched and communicated to the Inventory Control team in a timely manner. Ensure that all discrepancies are investigated immediately
• Anti-money Laundering Compliance: ensure that all anti-money laundering regulations are respected, that there are no instances of cash transactions which are split into several transactions to avoid anti-money laundering reporting and that the 8300 Form is completed accurately and submitted in a timely manner
• Tax Exempt Sales: review the tax-exempt shipping report and ensure that all documentation is complete at the date of review. All documentation should be received by the Inventory Control team on or before the established cut-off date and all required information should be included when submitting the month’s tax-exempt report, such as tracking information and tax-exempt card (front and back)
• Discounts and Gifts: ensure that all discounts and gifts given to clients in line with policy, that written approval available upon request and that management is able to confirm all discounts and gifts
• Returns and Refunds: review and ensure the appropriate approvals in place for all returns and refunds and that any exceptional return/refund that was issued on a sale (outside of brand policy), management should be able to provide writtenapproval as well as an explanation for the return/refund
• Client Deposits: ensure that reservations are reviewed in detail a minimum of twice/week to ensure validity and that the reservation is in the correct location and status and that the amount of collected deposits and pricing changes respect the brand policy
• ECOM Stock (BPU): Ensure that these sales are segregated from boutique stock, that no sales are older than 30 days and are currently in the correct status
• Inventory Control: partner with the inventory control specialist on the proper movement of product in/out of boutique including but not limited to shipments, transfers, and consignments, i.e., tagging, quality control, organization, protection, placement in Boutique Inventory Tool, movement to proper fixtures throughout boutique, cycle counts, daily counts, audits, and reconciliation/problem solving.
• Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, Help Desk, etc. as needed
• Assist with special projects as needed

Knowledge and compliance

• Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
• Understand and comply with Cartier security and operational procedures (i.e., POS, cash handling, product handling, inventory control, etc.)

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.

Expected hourly range: $30 to $33 (overtime eligible). Please note, salaries will be negotiated based on relevant skills and experience.