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Steakhouse Host

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Shift: Wednesday - Saturday 4:40pm - 11:00pm

Greet and escort restaurant guests to their table based on the number of persons in their party and according to assigned stations. Present menus to guests and describe specials to them. Circulate through restaurant and coordinate activities of the service personnel to ensure prompt, courteous service.

  • Greet and escort guests to their table according to number in party and station assignments.
  • Provide menus to guests and inform them of specials.
  • Circulate through restaurant and coordinate activities of service personnel to provide fast and courteous service to customers.
  • Assign bus person and food server breaks.
  • Inspect and monitor cleanliness of room and compliance with safety and health code regulations.
  • Resolve customer complaints; refer complaint to management as appropriate.
  • Maintain records of number of guests served during shift, employee absences, or problems with equipment or food service.

Qualifications

  • Six (6) months of experience preferred.
  • Must be able to stand and walk for extended periods during shift.
  • Must have excellent customer service and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What You Should Know About Steakhouse Host, Boyd Gaming

Are you ready to join a dynamic team at Boyd Gaming Corporation as a Steakhouse Host? Located at 777 Kansas Star Drive in Mulvane, KS, our restaurant is all about providing an unforgettable dining experience. As a Steakhouse Host, you will be the welcoming face of our establishment, greeting and escorting guests to their tables while ensuring they have everything they need for a superb meal. You’ll present menus and highlight our specials with enthusiasm, creating an inviting atmosphere for every visitor. Your role also involves seamlessly coordinating with our service personnel to guarantee prompt and courteous service throughout the restaurant. During your shift, which runs from Wednesday to Saturday, you’ll manage guest flow, assign breaks for the team, and ensure the cleanliness and safety of the dining area. Additionally, you'll handle any customer complaints with grace and escalate them to management when necessary. If you have a solid background in customer service and can masterfully juggle numerous duties, we’d love for you to bring your talent to our team. You'll need at least six months of experience, strong communication skills, and a commitment to upholding safety regulations. Join us and be part of a company that values growth, community, and top-notch entertainment!

Frequently Asked Questions (FAQs) for Steakhouse Host Role at Boyd Gaming
What are the responsibilities of a Steakhouse Host at Boyd Gaming Corporation?

As a Steakhouse Host at Boyd Gaming Corporation, your responsibilities include greeting and escorting guests to their tables, presenting menus, and explaining our specials. You'll also coordinate the service team's activities to ensure fast and courteous service, as well as managing breaks for staff. Additionally, monitoring the restaurant's cleanliness and resolving customer complaints are key parts of your role, ensuring that every dining experience is exceptional.

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What qualifications do I need to become a Steakhouse Host at Boyd Gaming Corporation?

To become a Steakhouse Host at Boyd Gaming Corporation, you are ideally looking at a minimum of six months of experience in a similar role. Excellent customer service and communication skills are essential for this position. Furthermore, you'll need to be capable of standing and walking for extended periods during your shift and obtaining any necessary licenses or certifications required in the hospitality industry.

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What does a typical shift look like for a Steakhouse Host at Boyd Gaming Corporation?

A typical shift for a Steakhouse Host at Boyd Gaming Corporation runs from Wednesday to Saturday, starting at 4:40 PM and ending at 11:00 PM. During this time, you'll greet arriving guests, manage table assignments, and ensure that the dining experience flows smoothly. You’ll also monitor the service team's efficiency and assist with any customer concerns, all while maintaining a friendly and welcoming environment.

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How important is customer service for the Steakhouse Host role at Boyd Gaming Corporation?

Customer service is paramount for the Steakhouse Host role at Boyd Gaming Corporation. As the first point of contact for diners, your ability to create a warm and friendly atmosphere sets the tone for their dining experience. Your communication skills and attentiveness will ensure that every guest feels valued and cared for, which directly impacts their overall satisfaction with the restaurant.

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What opportunities for growth are available for a Steakhouse Host at Boyd Gaming Corporation?

Working as a Steakhouse Host at Boyd Gaming Corporation provides numerous opportunities for growth within the company. As you gain experience and refine your skills, you can advance to roles such as a supervisor or manager in the restaurant or explore other departments within the company. Boyd Gaming values internal promotions and offers training to help you achieve your career goals.

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Common Interview Questions for Steakhouse Host
How do you handle a difficult customer?

When dealing with a difficult customer, it’s crucial to stay calm and listen actively to their concerns. Begin by acknowledging their feelings and expressing a willingness to resolve the issue. Clearly communicate any steps you will take to rectify the situation and always follow up to ensure satisfaction. This approach not only addresses the problem but also shows the customer that their experience matters.

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What do you think is the most important quality for a Steakhouse Host?

The most important quality for a Steakhouse Host is excellent interpersonal skills. This includes being friendly, approachable, and having the ability to engage with a diverse range of guests. Creating a welcoming atmosphere is essential for a positive dining experience, so showcasing your warmth and hospitality is key.

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Can you describe a time you provided exceptional customer service?

Absolutely! An example of exceptional customer service would be when I noticed a guest looking displeased. I approached them to understand their concerns, offered a sincere apology, and suggested a complimentary dessert as a gesture of goodwill. This not only resolved their issue but turned their experience into a positive one, which they appreciated.

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How do you prioritize tasks during peak dining hours?

During peak dining hours, prioritization is crucial. I usually start by focusing on greeting incoming guests and seating them promptly. At the same time, I check in with the service team to ensure they are well-supported. Keeping a mental checklist helps me stay organized and efficient, and I am always prepared to adapt if any unexpected challenges arise.

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What would you do if two parties arrived at the same time for the same table?

If two parties arrived simultaneously for the same table, I would promptly greet both parties and inform them of the situation. Transparency is key. I would then offer to accommodate one party while providing a wait time estimate for the other, or, if possible, seat them at alternate tables to uphold our service standards.

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How do you maintain a positive attitude during busy shifts?

Maintaining a positive attitude during busy shifts can be challenging, but I find it helpful to focus on the excitement of a bustling restaurant. Staying connected with my teammates for support and sharing a laugh can lighten the atmosphere. Prioritizing self-care and reminding myself of the joy that comes from providing great experiences keeps my energy up.

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What makes you passionate about working in the hospitality industry?

My passion for hospitality stems from my love for interactions with people and creating memorable experiences. Being part of a team that contributes to someone's special night or celebration is incredibly fulfilling for me. I enjoy the dynamic environment of the industry and the challenge it brings to consistently exceed customer expectations.

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How would you handle a situation where staff are not cooperating?

In situations where staff are not cooperating, I would start by communicating openly with my colleagues to understand any underlying issues. Facilitating a team huddle can help ensure everyone is on the same page. If necessary, I wouldn't hesitate to involve a supervisor to mediate and ensure we work harmoniously to provide excellent service.

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What do you do if a guest has a food allergy?

If a guest has a food allergy, it’s vital to take this matter seriously. I would first reassure the guest that their safety is our priority, and then confirm their allergy before communicating this immediately to the kitchen. I would ensure that the kitchen staff follow all necessary precautions and recommend safe menu options for the guest.

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Why do you want to work as a Steakhouse Host for Boyd Gaming Corporation?

I’m excited about working as a Steakhouse Host for Boyd Gaming Corporation because I admire the company's commitment to exceptional service and entertainment. The opportunity to welcome guests into a premier dining experience resonates with my passion for hospitality, and I'm eager to contribute to the strong team culture and community-oriented values that Boyd Gaming embodies.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Part-time, on-site
DATE POSTED
January 2, 2025

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