Support Engineer

About the company

Braintrust is the end-to-end developer platform for building world-class AI products. AI development is a relatively new paradigm combining code and datasets, incrementally refining both using frequent evaluations. Our product lets you evaluate LLM applications and iteratively improve them, with a rich set of tools to visualize changes and interrogate failures.

Developers integrate Braintrust into their continuous integration and development loops, often running 50+ experiments per day.

Our team includes AI, design, and database veterans who have exited multiple companies and worked at Figma, Nuro, Impira, Singlestore, Google, Amazon, Cruise, and Airtable. We're backed by a16z, Greylock, Elad Gil, Basecase, and leading CEOs/founders.

About the role

We’re looking for our first technical support engineer to help shape the customer experience at Braintrust. 

Our customers are engineers at the forefront of AI development that ship at a rapid pace. They are in need of a support engineer with a strong sense of urgency, high level of empathy and patience (a sense of humor also doesn’t hurt!), and is technical enough to understand, diagnose, and solve their issues. 

What you'll do 

• Partner closely with our CEO to provide exceptional customer support

• Manage and troubleshoot technical issues with the ability to prioritize multiple customers at once

• Identify recurring patterns and provide feedback to our product and engineering to improve our product 

• Contribute and strategize on how our written documentation can better support our customers 

Ideal candidate credentials

• Previous experience in a customer-facing technical support role

• Excellent written and verbal communication skills

• Proficiency in either Typescript or Python, and comfortable using a command line

• A mindset of customer empathy and ability to solve challenging problems

• You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines

Benefits include

• Medical, dental, and vision insurance

• Daily lunch, snacks, and beverages

• Flexible time off

• Competitive salary and equity

• AI Stipend ($50/mo to spend on AI products)

Equal opportunity

Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.