Job Closeout Specialist

Renewal by Andersen of Oregon is now hiring!

We are the Northwest’s leader in window and door replacement and offer our Signature Service to homeowners in Oregon and SW Washington. We pride ourselves in delivering world class customer service experiences and giving back to the communities within which we live.

Renewal by Andersen of Oregon is hiring a Customer Care – Job Close-Out Specialist!

The Portland-based CC Job Close-Out Specialist is responsible for closing jobs and collecting funds while maintaining a high level of customer satisfaction. This position is responsible for proactively communicating with the customer to close jobs and collect outstanding balances. This position will work closely with Finance and Production to better communicate with the customer and move information across internal teams.  

Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful CC Job Close-Out Specialist identifies opportunities and has a passion for building best practices. Join this fast-growing organization and make us better!

• Contribute to an excellent co-worker and customer experience by helping to get projects to the finish line with excellent communication, both verbal and in writing
• Take inbound calls, respond to emails and text messages from customers and internal contacts in a timely fashion
• Communicate specific client needs with internal teams as well as Management
• Make outbound calls to existing customers to collect outstanding payments
• Research and follow through on complex customer inquiries and issues related to their outstanding balance
• Collaborate with teams locally and in other locations to create solutions for homeowners
• Escalate concerns to the Customer Experience Manager, Finance, or Production as needed

• 2-3 years of Customer Service Experience minimum
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
• Commitment to providing exceptional customer service
• Strong written and verbal communication skills
• Exceptional team player with a high level of interpersonal skills
• Flexibility and the ability to adapt well to a changing environment
• Excellent job presence and punctuality
• Attention to detail and efficiency
• Problem-solving abilities
• Some construction background a plus but not required.
• Ability to manage time and stress effectively
• High school diploma
• This position is an in-office role

• Health, Dental and Vision Insurance
• Paid Time Off
• 401k
• Fun and friendly work environment!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

We are a proud equal opportunity employer committed to fair hiring practices. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at www.careersrenewal.com