Branch Receptionist (RE)

Position Summary:

The Receptionist is responsible for incoming calls, guests, mail, packages and other administrative activities at the main entrance. The Receptionist handles various administrative support functions and assists various departments and managers.

Essential Job Functions:

Specific tasks will include, but are not limited to, the following:

• Greet and assist guests entering the branch office.
• Keep Office neat, orderly and presentable for visitors.
• Create correspondence, forms, reports, memos, and other documents using Excel, Outlook, and Power Point.
• Answer incoming telephone calls from a multi-line PBX system and direct telephone calls to the appropriate individual and take messages as necessary.
• Manage vender relationships connected to the reception area (Fedex, USmail, office supply company, etc.).
• Track all incoming packages and mail and distributes them to the appropriate individuals/departments
• Process outgoing mail and packages.
• Oversee the booking of the conference rooms.
• Assist managers with research and/or special projects as needed.
• Maintain phone directory.
• Perform inventory of all office supplies on a weekly basis and restock as necessary.
• Stock office items throughout the corporate office daily.

Required Job Functions:

Specific tasks will include, but are not limited to, the following:

• Assist office personnel with administrative functions such as faxing, scanning, processing mail, emailing, and ordering supplies
• Assist with ordering food and coordinating meetings and company events.
• Assist with charity events.
• May proofread reports, lists, and other information for accuracy
• Order lunches, snacks and fruit as necessary.
• This position may require occasional overtime and travel.
• Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment.
• Additional tasks as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Additional Working Conditions Information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Diversity and Inclusion:

At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.