Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
BRAND AMBASSADOR - MONTBLANC, DALLAS OR MIAMI
PRIMARY DUTIES
The Montblanc Brand Ambassador will be focused on delivering a high-quality omnichannel service (primary focus is e-boutique) that meets the needs and expectations of each of our clients (spanning across client satisfaction, sales and after sales/product care inquiries). This role will also serve as a representative of the Maison by promoting the values of Montblanc, while also becoming knowledgeable of the Maison’s history, business, products, and marketing activations.
This candidate will also be responsible for driving sales growth through corporate gifting initiatives, client outreach and fostering on-going client relationships. The ability to collaborate and identify new initiatives and solutions will be key to the success of this candidate.
KEY RESPONSIBILITIES
Sales and Client Satisfaction Excellence:
Achieving the highest possible level of client satisfaction by delivering exceptional sales and service. Leading sales driven ambassador team focused on the full client journey, from engagement to converting (closing techniques to be used in all channels). Most importantly the ambassador will be responsible for achieving or exceeding monthly revenue targets by capturing all sales leads and increasing conversion.
Client Relationship Development:
Work with the Client Relations management team to become an expert in the internal client outreach tools to properly track client inquiries and capture customer data (CRM) with the objective of building an up-to-date client contact database. This candidate should also create opportunities for follow-up, on-going outreach and fostering relationships.
After Sales Proficiency and Operational Targets:
Partner with After Sales dedicated team to ensure the deliver on product and repair service needs. This candidate will also serve as a point of contact for situations of escalations.
JOB PROFILE
Education:
College or Technical Degree Preferred but not required.
3+ Years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Required Experience:
Personal Skills:
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
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We believe in the true essence of luxury, spreading culture and beauty into the world, revealing the exceptional in our people who indulge our clients in unforgettable experiences.
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