Relationship Manager

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new clients, and building even stronger relationships with our current clients. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you’ll do

As a Relationship Manager for our Startups and Growth team, you play a pivotal role in the success and satisfaction of our Startup and Growth clients by providing the necessary resources, guidance and support. This role requires excellent communication and interpersonal skills, a deep knowledge of Brex products, an understanding of the startup ecosystem and a passion for helping entrepreneurs and finance leaders achieve their goals.

Responsibilities

• Client engagement and support: guide Startup and Growth clients through onboarding, build and maintain strong relationships, celebrate magical moments, and provide proactive support and problem resolution to ensure client satisfaction and success.
• Customized success planning: collaborate with startup founders and finance leaders to develop tailored success plans addressing their specific business needs and goals.
• Feedback collection and analysis: gather feedback from clients to continuously enhance services, monitor client progress, and measure success through key performance indicators and metrics.
• Resource connection and community building: connect startups and finance leaders with relevant resources, such as funding opportunities and strategic partners, while fostering a supportive and collaborative Startup and Finance community, through events and peer-to-peer learning initiatives.
• Measure and track KPIs:  NPS, client use of Brex products, client retention, response times, referrals from existing clients, etc

Requirements

• 3+ years of experience in customer success, account management, or a similar role, preferably within the startup or finance ecosystem or saas or banking industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Proactive and results-oriented mindset, with the ability to work independently and as part of a team.
• Strong organizational and project management skills, with the ability to multitask and prioritize effectively.
• Ability to analyze data and metrics to drive informed decisions and strategies.
• Experience using software tools such as: Salesforce, Looker, Retool, etc.
• Strong understanding of the startup lifecycle and common challenges faced by Startups.
• Have a strong passion for startups
• Location: This is a hybrid role, as you will physically be in-market and need to be based in SF or New York and be in office twice a week

Compensation

The expected OTE range for this role is $172,000-$215,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This OTE range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. The OTE figure listed here includes base compensation and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation