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Conducts routine tasks required to administer HR programs and policies. Serves as key support to HR Business Partner(s) in resolving employee relations and other compliance related responsibilities. Support incudes the triage of inquiries as needed to help manage workload of the designated HR Business Partner(s). Inquiries may include employee relations, leaves of absence, benefits, policy interpretation and general inquires related to HR or other programs and policies.• *We are searching for individuals in the South Florida region• *Travel will be minimal but should be expectedWhat you will be doing:• Complete initial intake of employee relations matters and conduct investigations under the direction of the HRBP as assigned. Follow up with urgency to ensure matters are resolved promptly and fully.• Liaise with other departments or functions to resolve employee requests and questions.• Maintain resources, templates and trainings for HRBP team. Refresh resources as appropriate, ensuring consistency of language and practice throughout. Draft documents for HRBP review.• Review and analyze HR data related to employee engagement, onboarding and turnover for assigned business units. Produce reports and provide summary of trends to HR Business Partner upon request. Assist with identifying any red flags and developing strategies to support leaders.• Complete exit interviews and new hire check-ins when assigned.• Serve as back up coverage for HRBP team as needed.• Assist with pulse surveys for centers/schools/departments as needed. Conduct site visits when needed.• Assist with the coordination of EAP support for critical incidents.• Provide HR policy guidance and interpretation to the business. Maintain compliance with company policy and federal, state, and local employment laws and regulations, and follow recommended best practices. Review policies and practices to maintain compliance when assigned.• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, performance management and employment law.• Complete other projects and/or conducts research for the human resources department as needed.• Preforms other related duties as assigned.What we hope you will bring to this role:Bachelor's Degree or HR Certification - Preferred3 years HR experience (multi-site service industry preferred) -RequiredAdditional Job Requirements• Ability to effectively leverage appropriate departments and or resources• Ability to work in a fast-paced environment and handle multiple projects.• Excellent verbal and written communication skills• Problem-solving skills and resourceful thinking, know when to escalate to the appropriate level of support• Strong empathy and interpersonal skills, builds effective relationships• Attention to detail and analytically driven• Excellent time management and organizational skills with keen attention to detail.• Ability to act with integrity, professionalism, and confidentiality.• Thorough knowledge of employment-related laws and regulations.• Knowledge of Microsoft Office Suite required and HRIS preferredThe annual salary range for this role is: $65,000The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.Life at Bright Horizons:Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at bhrecruit@brighthorizons.com or 855-877-6866Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.