Learning Experience Specialist

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

As a Learning Experience Specialist, you will support Brightspeed’s mission of empowering its employees by designing and delivering training programs that promote professional and leadership growth. Your role will focus on implementing learning strategies, designing, leading and coordinating training sessions, and supporting leadership and professional development initiatives. By aligning L&D programs with business objectives, you will contribute to the success of our employees and the overall organization.

As a Learning Experience Specialist, your duties and responsibilities will include:

• Design and implement learning and development strategies aligned with business and team needs
• Evaluate individual and organizational learning needs to inform the development of tailored learning programs
• Collaborate with managers to support their teams' professional and leadership development through a variety of learning methods (e.g., eLearning, workshops, mentorships, job-shadowing, coaching)
• Design, organize and facilitate training sessions, including onboarding, professional and leadership development, and other companywide learning initiatives
• Administer, track, evaluate, and enhance all training programs through the company’s Learning Management System (LMS) and through other learning methods.
• Support to manage relationships with external vendors and consultants for training delivery, ensuring cost-effectiveness and quality
• Monitor and report on training participation, progress, and outcomes to ensure continuous improvement
• Stay updated on industry trends and best practices in learning and development, incorporating these insights into the organization's programs

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in HR, education, business, or a related field
• 7+ years of experience in learning and development or a related HR role, with a proven track record in designing and delivering training programs
• Familiarity with learning technologies and e-learning platforms
• Ability to design and produce training materials that address specific learning needs
• Proficiency using Articulate 360 to create eLearning modules and microlearning courses.
• Strong organizational and project management skills, with the ability to coordinate multiple initiatives simultaneously
• Excellent interpersonal and communication skills, capable of engaging with employees and managers across the organization
• Experience working with a Learning Management System (LMS)

BONUS POINTS FOR:

• Experience in the telecommunications industry
• Experience in facilitating leadership development programs
• Strong analytical and problem-solving skills
• Master’s degree in HR, L&D, or related field

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice