Senior Manager, Engineering & Construction Operational Support

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed has an exciting opportunity for a Senior Manager of Operational Support in our Engineering and Construction organization, reporting to our Director – Fiber Engineering and Construction. The Senior Manager of Operation Support will develop strategy and process to support centralized operation functions; such as pole management, facility locating, right of way, contractor management, damage case management, inventory & tools reconciliation, system development, process automation and training across the Brightspeed footprint.   

The principal purpose is to manage support functions performed centrally, drive process optimization and efficiency, and provide internal customer service support for all underlying Engineering and Construction front line managers. This role will lead transformational change within Engineering and Construction to improve build tools and efficiency. This role requires strong business acumen, the abilities to define and implement groundbreaking ideas, to lead diverse teams, to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact, and desire to have an industry wide impact. 

The right candidate will find this a tremendous opportunity to join a company at the infancy of a fiber deployment plan and contribute to building a superior fiber data and communication network.   

As Senior Manager of Operational Support - Engineering and Construction you will have the following responsibilities: 

• Support a diverse workforce that drives centralized construction and network related functions. 

• Program management for various Engineering and Construction centralized functions – i.e., pole management, facility locating, right of way management, contractor performance management and invoicing, damage case management, Enterprise provision facility extensions, network rearrangements, etc.  

• Initiates process improvement and develops operational & network improvement techniques 

• Provide technical system support for Engineering and Construction applications

• Provide critical data to drive ongoing operational and financial performance improvement. Uses data and analytics to understand the return on investment, capital optimization, and supporting service metric root cause analysis

• Drive the company culture and strategies. Creates strategies to achieve business goals such as increasing revenues, optimizing expenses, and developing a skilled, motivated, satisfied, and diverse workforce 

• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships 

WHAT IT TAKES TO CATCH OUR EYE:

• 7+ years Telecommunication experience
• Bachelor’s degree or equivalent practical work experience in fiber engineering and construction  
• Prior industry experience in facility engineering and network deployments  
• Prior industry experience in managing infrastructure service providers  
• Experience with IT systems requirements & development, agile processes, end to end testing. 
• Knowledge of engineering and construction based systems such as; IQGeo, Sitetracker, Bidmaster, NJUNS, etc. 
• Program/Project Management experience 
• Strong communication and interpersonal skills to successfully interact with cross functional teams 
• Process improvement and customer-centric mindset 
• Ability to motivate others and work under pressure 
• Excellent oral and written communications skills 
• Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication 

BONUS POINTS FOR:

• Master’s Degree in Engineering or Telecommunications
• Telecom/Cable/Internet Service Provider industry experience 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice