Case Management, Permanent Supportive Housing (PSH)

Location, Los Angeles

Salary, $25.48 per hour.

PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION.

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

Program Summary

The Case Management Department at Brilliant Corners includes both Permanent Supportive Housing and Rapid Rehousing programs and is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS). The Permanent Supportive Housing program was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability, and/or are high utilizers of DHS services. The goal is to transition individuals out of homelessness and into permanent housing, in order to obtain stability in all areas of their lives.

Position Summary

The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and “whatever it takes” approach to services.

Position Responsibilities

• Accept, screen, and process referrals from DHS and other HFH partners.
• Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
• Meet with clients frequently and regularly in the home, community, and office and accompany clients to appointments as needed.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Provide transportation assistance, including transportation via personal vehicle.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with HFH partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
• Participate in staff meetings and other agency events as requested.

Professional Experience

• 1 year experience working with homeless population and a Bachelor’s Degree in Social Work, Psychology, Sociology or a related field OR at least 2 years of experience providing direct mental health and/or intensive case management services
• Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder OR
• Experience working with individuals affected by the criminal justice system preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal and client engagement skills
• Excellent verbal and written communication skills
• Flexibility regarding scheduling and prioritizing of tasks
• Willingness to travel and spend significant time in the field
• Able to transport clients in your vehicle
• Basic computer knowledge (MS Word and Excel required)
• Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing
• Ability to work independently and utilize critical thinking skills in decision-making situations
• Good organizational and record-keeping skills
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required
• Bilingual in English/Spanish preferred, not required

Core Competencies

• Interpersonal Savvy: Builds trusting relationships, skillfully engages others, and collaborates effectively to drive success
• Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties
• Dealing with Paradox: Flexibly adjusts approaches to meet complex needs; balances conflicting demands with adaptability and rapport while maintaining boundaries

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

The salary range for this position is $25.48 - $26.50. This position is being offered at $25.48 per hour

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 
• Hybrid Work