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FHSP Housing Coordinator - PBV

Location: Los Angeles

Salary: 24.04/hr

 

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

 

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and provide housing retention services after move in. The Housing Coordinator will work directly with tenants and work collaboratively with property providers, case management and/or service providers to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agencies as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues.

Position Responsibilities

  • Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
  • Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
  • Liaise between program participants and case management services.
  • Work with the Housing Acquisitions team to assist with housing placements and assignments.
  • Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
  • Respond to housing and tenant-related emergencies during normal business and after hours.
  • Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
  • Educate community members about the housing needs of identified program participants and the importance of supportive housing.
  • Submit and follow up on tenant maintenance requests.
  • Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
  • Update multiple data systems with appropriate participant information.
  • Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
  • Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
  • Other duties as assigned by the Program Supervisor or Program Manager.

Professional Experience

  • One year of work experience in non-profit human services
  • Experience with homeless, veterans, and/or people with health conditions or impairments a plus
  • Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system a plus

 

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Willingness to travel all over Los Angeles county and make regular in-person visits in the community
  • Possession of a valid California driver’s license, a clean driving record, and automobile insurance
  • Access to reliable transportation
  • Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
  • Flexibility is required regarding scheduling and prioritizing tasks
  • Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

Core Competencies

  • Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
  • Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans

 

Organizational Values

  • Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience.
  •  Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection.
  • Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registrations

A valid, clean CA driver’s license and a personal insured vehicle are required.

Travel Requirements

This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required.

 

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

 

Salary range for this position is $24.04 - $29.14 hourly. This position is being offered at $24.04 hourly.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients

  • Health Care Plan (Medical, Dental, & Vision)
  • Retirement Plan (With 5% Match)
  • Life Insurance (Basic, Voluntary and AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources
  • Hybrid Work
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CEO of Brilliant Corners
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William F. Pickel
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Average salary estimate

$55305 / YEARLY (est.)
min
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$49942K
$60668K

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What You Should Know About FHSP Housing Coordinator - PBV, Brilliant Corners

Are you passionate about making a difference in people's lives? Brilliant Corners is looking for an enthusiastic FHSP Housing Coordinator to join our team in Los Angeles! This position plays a vital role in supporting formerly homeless individuals by guiding them through the housing process and ensuring their successful transition into permanent housing. As the Housing Coordinator, you will work collaboratively with tenants, property providers, and case managers, bringing together diverse resources to meet the unique needs of each program participant. Your responsibilities will involve everything from coordinating move-ins to conducting regular home visits, ensuring that individuals not only secure housing but also thrive within it. We believe that supportive housing can change lives, and you will be at the forefront of this work! To be successful in this role, you should have experience in non-profit human services and a good understanding of housing models. But more importantly, we’re looking for someone who is approachable, a good listener, and is ready to tackle challenges with creative solutions. At Brilliant Corners, you’ll find a vibrant team committed to innovation, community, and humanity. We offer competitive compensation, along with a range of benefits. If you're ready to be part of a mission-driven organization dedicated to making a real impact in Los Angeles, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for FHSP Housing Coordinator - PBV Role at Brilliant Corners
What are the key responsibilities of the FHSP Housing Coordinator at Brilliant Corners?

The FHSP Housing Coordinator at Brilliant Corners is responsible for providing direct services to formerly homeless individuals throughout Los Angeles County. Key duties include assisting program participants with their move-ins, coordinating with case managers and property providers, conducting regular home visits for wellness checks, and ensuring unit habitability. This role requires strong communication skills and the ability to manage housing-related emergencies while fostering a good relationship with program participants to prevent eviction.

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What qualifications are needed to apply for the FHSP Housing Coordinator position at Brilliant Corners?

To qualify for the FHSP Housing Coordinator position at Brilliant Corners, candidates should have at least one year of relevant experience in non-profit human services, ideally working with populations such as veterans or those with health impairments. Familiarity with housing models like permanent supportive housing and the public housing agency system is also beneficial. Candidates must have excellent interpersonal and communication skills, flexibility in scheduling, and a valid California driver's license with reliable transportation.

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What is the salary range for the FHSP Housing Coordinator role at Brilliant Corners?

The salary for the FHSP Housing Coordinator position at Brilliant Corners starts at $24.04 per hour, with the potential to earn up to $29.14 per hour based on experience and qualifications. This competitive pay reflects our commitment to attracting dedicated professionals to support vulnerable individuals in our community.

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How does the FHSP Housing Coordinator contribute to preventing evictions?

The FHSP Housing Coordinator at Brilliant Corners plays a crucial role in preventing evictions by conducting regular home visits, assessing the needs of program participants, and providing support and resources to address any housing-related issues. By working closely with tenants, case managers, and property providers, the coordinator can respond promptly to concerns, ensuring that the participants feel supported and remain in their homes.

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Why is teamwork important for the FHSP Housing Coordinator at Brilliant Corners?

Teamwork is essential for the FHSP Housing Coordinator at Brilliant Corners because the role involves collaboration with multiple stakeholders, including case managers, property providers, and the individuals being served. Working effectively as part of a team allows for the sharing of insights, resources, and strategies, enhancing the ability to meet the diverse needs of each participant, ultimately contributing to their success in maintaining stable housing.

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Common Interview Questions for FHSP Housing Coordinator - PBV
Can you describe your experience working with individuals who have experienced homelessness?

When answering this question, share your specific experiences, emphasizing your understanding and empathy toward the challenges faced by individuals experiencing homelessness. Discuss any relevant roles you have had in non-profit settings, showcasing how you've supported clients in navigating housing opportunities and services.

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How would you handle a situation where a program participant is at risk of eviction?

To effectively answer, outline a step-by-step approach. Start by assessing the participant's situation, identifying the reasons for the potential eviction. Discuss the importance of communication, emphasizing that you would engage with the tenant, case managers, and landlords to negotiate solutions while advocating for the participant's needs.

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What strategies would you use to build relationships with community partners?

Discuss your approach to relationship-building, including active listening, regular communication, and collaboration on outreach efforts. Highlight how fostering these connections can increase resources and support for program participants, demonstrating your commitment to the community's well-being.

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How do you prioritize tasks when managing multiple program participants?

Articulate your organizational skills and discuss tools or methods you employ to prioritize effectively. Mention time-management techniques, such as scheduling regular check-ins, maintaining a task list, and setting realistic deadlines to ensure each participant receives adequate attention and support.

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What would you do if a participant is resistant to receiving assistance?

Share your approach to building trust and rapport with the participant. Explain how you would engage them in open dialogue, understand their concerns, and explore their motivations while remaining patient and supportive, ultimately encouraging them to accept assistance.

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Can you give an example of how you successfully resolved a conflict between a tenant and a landlord?

Provide a specific example clearly outlining the situation, the steps you took to mediate, and the outcome. Emphasize your conflict resolution skills, negotiation tactics, and the importance of finding a collaborative solution that respects the needs of both parties.

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What knowledge do you have about the public housing agency system?

Demonstrate your understanding of the public housing agency system, its role in providing housing assistance, and the resources available for clients. Discuss how familiarity with this system can benefit your role as a Housing Coordinator in guiding participants through application processes and their rights.

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How do you ensure the well-being and habitability of housing units?

Discuss the importance of regular inspections and communication with tenants regarding maintenance and safety. Explain how you would respond to tenant concerns promptly and collaborate with property providers to resolve issues efficiently, prioritizing tenant health and safety.

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What motivates you to work in the field of supportive housing?

Share your personal motivations, whether it's a passion for social justice, a commitment to making a positive impact, or any personal experiences that inspire you. Convey your enthusiasm for supporting vulnerable populations and the importance of housing stability in overcoming life challenges.

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How do you keep track of your documentation and ensure compliance with confidentiality requirements?

Outline your strategies for maintaining accurate records, such as utilizing software tools, organizing files systematically, and being diligent about adhering to confidentiality policies. Emphasize your understanding of the importance of maintaining client privacy in all aspects of your work.

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To create affordable, supportive housing for vulnerable and undeserved people, including but not limited to people with intellectual and physical disabilities and those transitioning or diverted from homelessness or institutions.

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Full-time, hybrid
DATE POSTED
April 17, 2025

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