Supportive Housing Property Manager

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also

selective: We’re seeking inspired, talented people who want to be effecting profound change and who

have fun doing it.

Department Summary

The Supportive Housing Management department manages Brilliant Corners’ portfolio of owned real estate which provides housing and services to various vulnerable populations.  The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities.  Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families.

Position Summary

The Property Manager is responsible for the overall operation, and the day-to-day implementation of property management policies and procedures to ensure well-managed homes throughout our growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities. The Property Manager ensures a culture of collaboration and excellence, ensures compliance with all applicable regulatory agencies and maintains an acceptable and supportive environment for all residents and service providers; manages maintenance staff and their duties, interacts with, and supervises vendors.   

Position Responsibilities

Leadership and Personnel Management 

·       Oversees maintenance program, directly supervising maintenance staff, conducting property inspections, and monitoring work orders. 

·       Has highly developed project management skills. Ideal candidate prides themself on ability to acquire bids and complete repair projects in an efficient and timely manner.

·       Develops and maintains good working relationships, cultivates the spirit of teamwork, as well as exemplary customer service. 

·       Suggests training opportunities for direct reports, as well as themself to ensure proficiency and skill-building. Property Managers may also provide trainings to other staff or partners as needed.

·       Public relations: Positively represents the organization to public agencies and the community. 

·       Provides advisement/direction on all property and reports resident issues as necessary. 

Physical Condition and Maintenance of Properties 

·       Establishes a schedule for personnel to be available for emergency maintenance (24 hours a day, 7 days a week).

·       Ensures that emergencies are responded to promptly and assigns staff or vendors, including self, to be available in this event; provides direct assistance and direction during after-hours emergencies. 

·       Oversees that preventative maintenance tasks are completed in a professional and timely manner. 

·       Performs physical inspections of properties to ensure proper maintenance, including that mechanical devices are in working order, structures are in good-condition, and that the environments are safe and attractive. 

·       Reviews completed and outstanding work orders. Ensures the work orders are completed in a timely manner, consistent with Brilliant Corners’ policies and procedures. 

·       Is dedicated to high quality property management services, performance standards, and quality assurance.

·       Prepares list of capital replacements required or anticipated, when applicable, and submits to Regional Manager in advance of budget preparation. 

·       Bids out and selects contract services, i.e., plumbers, contractors, electricians, etc. Negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance.

·       Schedules repairs and on-going service contracts with vendors and provides Service Providers at least 24 hours notice, except for in the case of emergencies.

Service Provider (Tenant) Services  

·       Ensures every service provider has a great move-in experience and has a great experience throughout the life of their tenancy.  

·       Uses clear written and verbal communication to convey the status of workorders, service schedules, inspections, and more. 

·       Focuses not just on assets and profits, but embodies a person-centered approach focused on customer service and tenant retention, which is the Brilliant Corners Way.   

·       Leads by example. Demonstrates the level of client-centered tenant services that Brilliant Corners expects from all program staff.  

Financial Reporting and Control 

·       Ensures the successful day-to-day financial management of the portfolio and maintains all necessary financial records in good order. 

·       Supervises collection of rents and other monies and ensures that all transactions are processed and inputted accurately. 

·       Reviews all delinquent accounts and receivables and determines necessary course of action to collect outstanding balances in consultation with the Regional Manager. 

·       On a monthly basis, compares lease information with monthly rent roll to ensure that the property rents, move-in dates, etc. are accurate. 

·       Submits to the Asset and Regional Manager within 24 hours any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit. 

·       Reviews and approves all capital expenditures, service contracts, and contracted repairs per department policy. Ensures that invoices and bills are submitted for payment in a timely manner.

·       Manages proper use of reserve for replacement funds, or special funding including obtaining approval from the Regional Center and ensuring funds are transferred to the operating account. 

·       Collaborates with the compliance specialist to ensure that eligible tax exemptions have been completed and approved within their portfolio.

·       Is proficient with computer applications such as Box or Salesforce, etc.  Ensures that maintenance records, etc., are accurate and organized. Suggests functional improvements as needed. 

Compliance 

·       Reviews and abides by all terms in our leases and management agreements. 

·       Adheres to all accounting and reporting procedures required by Brilliant Corners. 

·       Collaborates with other departments to ensure compliance with Regional Centers, State Licensing, fair housing laws, state tenant/landlord laws, and other funder rules and regulations. 

·       Ensures property compliance with all federal, state, and local laws pertaining to building, fire, and safety codes; ADA; all physical requirements, including but not limited to, pool rules, fencing, lighting, etc. 

·       Ensures that vendors are professional, insured, and have an active license in good-standing.

·       Adheres to department policies/procedures. Additionally, Property Managers may create or update internal documents if assigned.

Portfolio Locations

This role oversees a diverse portfolio in SoCal across multiple Regional Centers. Los Angeles, Pasadena, Burbank, Winnetka, Woodland Hills, Valley Village, Northridge, Covina, La Puente, Hacienda Heights, El Monte, West Covina, La Puente, Lancaster and Santa Clarita. Portfolio locations are subject to change.

Professional Experience

·       Minimum of 1 year of property management experience 

·       Experience in affordable and/or supportive housing strongly preferred 

·       Experience working with people with disabilities preferred 

·       Knowledge of construction, repair, and/or renovation experience preferred 

Knowledge, Skills, and Abilities

·       Strong Project and Construction Management Skills

·       Excellent critical thinking and problem-solving skills 

·       Capacity to handle multiple projects and complex tasks in a fast-paced setting 

·       Strong time management and attention to critical deadlines 

·       Ability to adjust priorities under deadline pressure 

·       Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology 

·       Proficiency in Word, Excel, and Outlook 

·       Effective communication skills, especially across teams, departments and organizations 

·       Strong interpersonal skills, including customer service 

·       Experience directing staff 

·       Some understanding of housing development 

·       Careful attention to detail 

·       Assertiveness, persistence, and follow-through 

Core Competencies

·       Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

·       Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization

·       Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes

·       Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Certificates, Licenses, and Registration

A valid, clean CA driver’s license and a personal insured vehicle are required.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Physical ability to manipulate hands, fingers, and wrists to handle, feel, grasp, or operate hand/power tools, parts, controls, and equipment.  They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 50 pounds safely. Any weight over 50 (Fifty) pounds requires assistance from another employee or dolly. Mental acuity for analytical reasoning and document interpretation. Hazards – Exposure to traffic, dust, dirt, heights, noise, fumes, from oil, gas, paint, power tools and cleaning solvents with proper use of Personal Protective Equipment (PPE).

Salary range for this position is 65k- 80k annually. This position is being offered at 65k- 80k.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Organizational Values

·       Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

·       Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

·       Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Benefits

·       Health Care Plan (Medical, Dental, & Vision)

·       Retirement Plan (With 5% Match)

·       Life Insurance (Basic, Voluntary and AD&D)

·       Paid Time Off (Vacation, Sick & Public Holidays)

·       Family Leave (Maternity, Paternity)

·       Short Term & Long Term Disability

·       Training & Development

·       Wellness Resources

·       Hybrid Work