Senior Manager - Authoring Platform - Content Platforms & Delivery - job 3 of 3

Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .Position SummaryThis position is the Senior Manager, Authoring Platform within the Commercialization IT - Content Platforms & Delivery organization, responsible & accountable for managing content authoring platform for multi-channel and email content. This role is responsible for ensuring operational viability of the product and supports business processes and needs. This role will work closely with business stakeholders, IT partners and external vendors to ensure the platforms meet the needs of our customers and enable impactful experiences across channels. This role will be responsible for the day-to-day operations and management of the platform, management of enhancement backlog, defining solutions, and working with cross-functional teams to implement the changes in production.Key Responsibilities• Lead and partner with matrix teams to drive and govern change board processes across capabilities and projects• Collaborate with matrix teams (i.e., Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects, and support activities to meet business needs• Collaborate with cross-functional teams to understand the business requirements, user feedback and market trends• Manage operational platform support and plan releases to continuously advance the platform that enhance business processes• Lead the design, development, testing and deployment of new features and enhancements for the platforms• Provide guidance and support to the platform users, including training, documentation and troubleshooting• Understanding of Veeva Vault PromoMats and MedComms development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution and production.• Understand technologies and integrations and create artifacts to capture technology ecosystem design in support of business processes.• Work with the teams to analyze and define processes that further advance content management strategy for managing content at the lowest level, upwards to tactics and distributions. Clearly capture user stories and use cases with sufficient detail to reduce ambiguity between business requirements and systems.• Ability to capture KPIs and trace requirements to successful outcomes.• Collaborate with IT partners and business teams to understand and refine requirements and prepare use cases or process flow diagrams as a means of communicating requirements, challenges, gaps, and areas of efficiencies/inefficiencies.• Ability to understand, analyze, and provide input into solution options, keeping considerations, implications, and end-user impact in mind.• Provide thought leadership around process improvements and collaborate with other domain teams on creating cross-domain solutions.• Identify opportunities for continuous improvement such as increasing productivity or cost savings.• Create, organize, maintain and control process library & document artifacts.• Drive continuous improvement and innovation for the platforms• Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management process• Partner with external platform partners/vendors to influence & drive their product roadmaps• Identify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery process• Ensure technical solutions are compliant with BMS policies, procedures, and regulations• Identify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.Qualifications & ExperienceRequired Qualifications• Bachelor's Degree and 5+ years of experience within a similar capacity, as a systems/product owner.• Experienced in Vault Java SDK, Vault to Vault Integration and Spark functionality. A solid knowledge of Web Development (HTML, CSS, JavaScript) is a bonus towards future need.• Able to refresh, migrate data and maintain Vault sandboxes.• 2 - 4 years of experience of Veeva CRM application, especially as it integrates with PromoMats and MedComms.• Experience in complex, content workflows and user access design.• Hands-on experience working leading requirements efforts, process discussions and producing documentation to clearly articulate information for cross-functional teams.• Understanding of Omni Channel Content development processes. Strong knowledge of end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution.• Strong knowledge of foundational content capabilities - Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) Review Processes, and Content Management Systems (CMS).• Excellent collaboration and communication skills, with the ability to build strong partnerships.• Ability to partner with business teams and clearly articulate technical flow & processes in business terms.• Ability to lead the analysis of complex business needs and translate them into technical documentation.• Capable of working cooperatively and collaboratively across matrix teams to achieve results.Desired Experience• Familiarity with Commercialization content management processes.• Familiarity with and awareness of the Pharmaceutical Industry.• Working knowledge of AL/ML technologies to drive automation.• Experience working with regulated and validated systems.• Experience with working with waterfall and agile delivery and projects, lean process, and/or BABO methodologies.If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.