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Job details

Technical Customer Support II

Broadvoice is a growing cloud communication company seeking a Technical Support Representative II to provide technical assistance to business customers. If you enjoy solving technical problems and enhancing customer experiences, this role is for you.

Skills

  • English proficiency
  • Understanding of networking and IT concepts
  • Knowledge of VoIP technologies
  • Router configurations
  • Exceptional communication skills

Responsibilities

  • Research, diagnose, and resolve technical hardware and software issues.
  • Document issue details using designated ticket tracking software.
  • Identify and report bugs and defects.
  • Produce knowledge base content.
  • Monitor chat opportunities and support team leads.

Education

  • Technical degree or relevant experience in IT support

Benefits

  • Remote work flexibility
  • Professional development opportunities
  • Supportive team environment
To read the complete job description, please click on the ‘Apply’ button
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CEO of Broadvoice
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Jim Murphy
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We believe technology shouldn’t just connect one person to another, or a customer to a business. It should open up new possibilities for connecting on a more human level to build more meaningful interactions.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 8, 2024

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