Job details

Technical Customer Support II

Broadvoice is a growing cloud communication company seeking a Technical Support Representative II to provide technical assistance to business customers. If you enjoy solving technical problems and enhancing customer experiences, this role is for you.

Skills

English proficiency
Understanding of networking and IT concepts
Knowledge of VoIP technologies
Router configurations
Exceptional communication skills

Responsibilities

Research, diagnose, and resolve technical hardware and software issues.
Document issue details using designated ticket tracking software.
Identify and report bugs and defects.
Produce knowledge base content.
Monitor chat opportunities and support team leads.

Education

Technical degree or relevant experience in IT support

Benefits

Remote work flexibility
Professional development opportunities
Supportive team environment

To read the complete job description, please click on the ‘Apply’ button

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CEO of Broadvoice

Jim Murphy

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By Broadvoice

We believe technology shouldn’t just connect one person to another, or a customer to a business. It should open up new possibilities for connecting on a more human level to build more meaningful interactions.

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