Broadvoice is a growing cloud communication company seeking a Technical Support Representative II to provide technical assistance to business customers. If you enjoy solving technical problems and enhancing customer experiences, this role is for you.
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Skills
English proficiency
Understanding of networking and IT concepts
Knowledge of VoIP technologies
Router configurations
Exceptional communication skills
Responsibilities
Research, diagnose, and resolve technical hardware and software issues.
Document issue details using designated ticket tracking software.
Identify and report bugs and defects.
Produce knowledge base content.
Monitor chat opportunities and support team leads.
Education
Technical degree or relevant experience in IT support
Benefits
Remote work flexibility
Professional development opportunities
Supportive team environment
To read the complete job description, please click on the ‘Apply’ button
We believe technology shouldn’t just connect one person to another, or a customer to a business. It should open up new possibilities for connecting on a more human level to build more meaningful interactions.