Account Manager

Bubble is a revolutionary software development platform with a simple mission: make technology accessible to everyone and help people bring their ideas to life. Rather than specializing in one or two aspects of web development, Bubble’s full-stack visual programming interface does it all, allowing you to customize your UX with a drag-and-drop editor, build out logic, manage databases, and integrate with anything via plugins and API. 

With all the tools needed to build a site like Facebook or Airbnb, anyone from first-time entrepreneurs to enterprise-level companies can take an idea from concept to fully functional, scalable reality faster and cheaper than you could with just code. As the only full-stack, no-code platform on the market with over 3 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe.

What we’ve achieved:

Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem. 

You can build just about anything on Bubble. For example, all new hires build Bubble apps as part of their onboarding, and a recent hire on our Customer Success team built their own version of the social media application Goodreads in 4 days. It has user authentication, an activity feed, upvotes, commenting, followers, lists, account management, live updates, a fully loaded database, API connectivity, and more.

About the team:

Bubble’s Sales team works with our largest customers, which range from startups scaling their business on Bubble, to large enterprises developing complex applications for internal and external use cases. We have an incredible team of 10 folks on the sales side, across Account Executives, Sales Development Representatives, an Account Manager, and a Senior Sales Manager, who are all excited to bring the power of Bubble to companies all around the world!

About you:

As the second Account Manager at Bubble, you’ll join a small, but mighty team, and be influential in building the foundation for an exceptional account management function. You’ll build and maintain close relationships with the customers on Bubble’s Enterprise plan, ranging from growing startups to mature companies. You’ll define the playbooks for how we onboard customers, how we manage the contract renewal process, how we drive revenue expansion, and much more. As an early member of our Sales team, you’ll play a key role in building our team, establishing best practices and figuring out new ways to grow our customer base. Beyond working with our customers, this role will be working closely with cross-functional partners in Product, Marketing, Success and other teams.

This would be a great opportunity for you if:

• You’re excited about technology in general and Bubble’s product in particular

• You love talking to customers and building relationships

• You are curious by nature and constantly seek out opportunities to learn and grow

• You’re excited about the opportunity to play a foundational role in building out what Account Management looks like at Bubble

In this role, you’ll:

• Establish strong relationships with our biggest and most important customers

• Build best-in-class programs and processes to manage and engage with our top customers

• Iterate on the contract renewal process to retain and grow customers while mitigating churn or contraction

• Drive product adoption and revenue expansion with your accounts

• Share customer feedback and insights with Product, Engineering, Marketing, and Sales and collaborate on opportunities to improve customer outcomes

• Partner closely with our technical teams to ensure that our customers get the most value out of Bubble

Qualifications:

• 3+ years of experience in a customer-facing role

• A track record of high achievement in current and previous roles

• Excellent analytical and problem-solving skills

• A curious mindset and constantly seeking out opportunities to learn and grow

• Excellent verbal and written communication skills

• Motivation and ability to thrive in a fast-paced environment

• A customer-centric mindset to everything you do

Compensation:

We offer competitive compensation aligned to tier one markets, such as New York City, San Francisco, and Seattle. Our estimated base salary for this role at Bubble ranges from $86,000 to $105,000. In addition to base salary, this role includes variable compensation, with a 70/30 split. On target earnings range from $123,000 to $150,000, though variable compensation is not capped. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. We will provide relocation assistance to those who are interested in moving to the NYC area.

We prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.

Benefits:

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:. 

Our benefits include, but are not limited to:

• Comprehensive health coverage

• 401(k) Matching

• Wellness and Work Enablement stipends

• Flexible PTO

• A Sabbatical program

• Generous relocation package for those looking to move to NYC 

Join us!

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.