Agency Service Representative

At Builders Mutual, we believe in the power of a team to get the job done right. 

Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.

The Opportunity

Leverage your industry expertise and join our expanding team in the Agency Service Representative I (ASR I’s) role! ASR I’s will learn to effectively rate all lines and transaction types. ASR I’s will provide customer service to internal/external clients while meeting established quality and productivity standards. The success of our company is rooted in teamwork, the way we care about the people we work with and service. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility of remote work three days a week. 

Your WORK as an Agency Service Representative will make a difference by:

• Determine timely and accurate premium charge for commercial lines business using automated and some manual methods.
• Learn how to determine appropriate codes and classifications on commercial line policies
• Learn how to interpret and apply the appropriate rating rules referring to Commercial Lines Manual (CLM) and rating worksheets as necessary
• Provide customer service support to agents and underwriters, handling various inquiries and requests.
• Order and screen miscellaneous reports needed in the rating and underwriting processes, such as ISO rates, Motor Vehicle Reports, loss history reports, credit checks, loss control, etc.

Skills to get the JOB done RIGHT:

• High School Diploma with at least 1-3 years of relevant insurance industry experience especially in rating and/or commercial lines, or an equivalent combination of education and experience.
• Customer Services Skills- Internal and External
• Insurance Courses and Designations Preferred (e.g., CRIS)
• Learns the fundamentals of insurance
• Strong PC (MS Office, Outlook) skills; knowledge of policy processing systems and imaging systems preferred

WHY YOU’LL LOVE TO WORK HERE

Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:

• Market-driven compensation and bonus plan
• 3 weeks of paid time off (and your birthday too!)
• 37.5-hour work week; end your Friday at 2:30 PM 
• Builders University for employees, dedicated to supporting the development and enhancing expertise
• Earn swag and extra time off through peer recognition Builders Bucks program

LIFE at Builders Mutual

• Collaboration| You are part of a team working together to reach a common goal.
• Empowerment| You will feel trusted, valued, and given the resources to be successful.
• Flexibility| You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
• Impact| You will positively influence our business, customers, and industry.
• Sense of pride | You will tell others how much you enjoy working at Builders Mutual.