Product Operations Specialist

As a Product Operations Specialist at Burwood Group, your responsibilities include managing the entire pre-sales product procurement process, from quoting to order processing. You will work with clients, Account Executives, and vendors, ensuring quick and accurate order turnaround, negotiating costs, and establishing order logistics, while also supporting account executives and handling invoicing-related issues.

To qualify for the Product Operations Specialist role at Burwood Group, candidates should possess a Bachelor’s Degree, preferably in Technology or Business, along with at least three years of relevant experience in inside sales, client service, or order processing, particularly within the technology industry. Strong communication skills, organization, and the ability to thrive in a fast-paced environment are also essential.

Burwood Group places a high value on diversity and inclusion. We believe nurturing a culture that welcomes individuals from all backgrounds not only strengthens our team but also promotes unique ideas and economic success. As a Product Operations Specialist, you will be part of an environment that values your contributions and unique perspectives.

As a Product Operations Specialist at Burwood Group, you can expect comprehensive benefits tailored to local standards, which may include health and wellness options and remote work support. Our commitment ensures you have access to tools and resources to create a productive home office setup, regardless of your location.

Successful Product Operations Specialists at Burwood Group generally possess strong interpersonal skills, organizational abilities, and effective time management. Proficiency in computer skills and the ability to build rapport instantly are also crucial, as they ensure efficient communication with various levels of clients and coworkers.

In response, highlight a specific instance where you successfully managed the order processing and procurement pipeline. Discuss how you handled challenges, communicated with vendors, and ensured timely delivery, showcasing your attention to detail and organizational skills.

To answer this, discuss your strategies for task prioritization, such as using digital tools for tracking deadlines and employing methods like the Eisenhower Matrix for distinguishing between urgent and important tasks. Highlight how these strategies have helped you manage workloads effectively.

Talk about specific techniques such as active listening, asking relevant questions to show genuine interest, and finding common ground. Share an example where building rapport led to a successful client relationship or outcome.

Your response should discuss your negotiation strategy, emphasizing preparation, research on market pricing, and collaboration with internal teams. Provide an example of a successful negotiation and the positive impact it had on the organization.

Share a specific example focusing on problem-solving methodologies you employed, such as root cause analysis or brainstorming solutions. Illustrate how your proactive approach led to a positive resolution and benefited the team or the company.

Discuss the importance of thorough product knowledge, effective communication with sales teams and vendors, and utilizing software tools that minimize errors. Mention how a structured quoting process ultimately enhances client satisfaction.

Elaborate on your experience collaborating with other departments and teams. Give an example of a successful project where teamwork played a critical role in achieving goals, showcasing your ability to work and communicate effectively with a diverse group.

Share your approach to maintaining open lines of communication with clients, using proactive updates about order status, and providing solutions or alternatives. Discuss how you manage to keep clients informed and satisfied even when delays occur.

Detail any relevant computer skills you have, such as proficiency in CRM systems, spreadsheets, and specific procurement software. Mention how these skills have helped streamline processes in your past roles, demonstrating your readiness for the position.

Share your enthusiasm for Burwood Group's innovative culture and commitment to teamwork and personal growth. Discuss how the company's values align with your career aspirations and what unique contributions you hope to bring to their team.